Lavande Hotel (Haifeng Phoenix New City)

Pick up service from Shanwei High speed train station is good and first class service of reception staff is very professional.

I stayed here for one night while visiting my wife's hometown. When I arrived to check in, the front desk staff seemed shy and intimidated. I'm a foreigner, and I think their English was very limited. They only spoke to my wife and never really looked at me. The room was very modern, in fact, a bit too modern. Everything was automated, even the curtains. I spent 10 to 15 minutes trying to figure out how everything worked. Unfortunately, the section of the city where the hotel is located experienced several power failures while I was there. Whenever the power went out and came back on, my automated room would reset to the default settings. I also found several hairs and what appeared to be a spot of blood on one of my pillows. Finding that made me question the cleanliness of my room. Ultimately, I decided to check out a day early and relocate to another hotel down the road, where I had a much better experience. (Please see the photos for the funny English spellings!)

服務員處理問題手法一般，網購平台上沒有說明雅致双床房房間內有一對可通往隔壁房間的門。到酒店後服務員才說明，並讓我們自己到網購平台上找圖片看看。 衛生方面欠佳，房間內桌子很污糟，有食物漬。 服務方面，洗澡時發現沒有沖涼液，通知前台兩次，很久才送來。 已入住此酒店第四次，服務及質素越趨變差。