Usuario invitado
27 de marzo de 2024
On March 24th, during check-in, they informed us that they couldn't provide a Deluxe room for four persons – two adults and two children (aged 17 and 6). They mentioned the possibility of canceling the booking, stating didn't understand their policies or made mistakes. Despite showing them the booking details clearly stating it was for four persons, they kept us waiting at the reception for an hour. Eventually, they reluctantly gave us a Deluxe room. However, the room service was disappointing, lacking basic amenities like toothbrushes and face wash. We had to repeatedly ask for tea, coffee, and a kettle. Additionally, the blankets were provided without covers, so we requested two extra bedsheets, but they refused, stating that they were only available for higher-tier rooms. This was our first unpleasant experience booking They seemed intent on proving that offline bookings are superior to online ones, even claiming that offline fares are lower. We hope this issue can be addressed to prevent others from being misled in the future.
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