Cheval Blanc Saint Barth

One hestitates to leave a bad or mediocre review of a property where the hard product, overall, is good, and the brand equity around the world is associated with finesse (the Maldives CB is impossible to fault). But this needs to be said to help the hotel improve, in a hgihly competitive environment where other properties, like the Eden Rock and Hotel Barrière Le Carl Gustaf, are always at the top of their game. Once again, the experiece here was substandard. Lunch at La Case, the higher end restaurant than La Cabane, was truly horrendous. The service was slow and disengaged (are they all stagiares who just arrived for the end of the season, and why are so many crowding the valet station with the restaurant not properly covered?) One could be forgiving of service ineptitude if the food were something refined. It's unnecessary to rehearse every problematic detail, but highlighting the worst of the worst, the burgers were really dire... A small whiteish thin square of chewy and tasteless meat coupled with a square of processed cheese that were served cold, really shocked the senses. Even takeout joints on the island serve a better quality burger. And the whole experience was so beyond redemption that one didn't have the heart to complain. It's as if the kitchen just didn't care what it sends out and there's no F&B management exercising quality control. Curiously, the previous night speaking to a couple from California in another St B restaurant, they said they were just at La Case and it was the worst dining experience they had had on the island and their only bad meal. Something is clearly wrong. This is no good for the marque of Cheval Blanc, for St Barts, and la gastronomie française. Please fix it! The setting and ambiance are just too nice to be spoiled by this degree of bad.

Went to meet friends for lunch at the hotel and had a horrible encounter with the rudest employee imaginable at the La Case bar. Where every other member of the staff is personable and professional, this person does not belong in hospitality or any front facing role with the public. The lunch was lovely, and the property is always a delight to visit. But the initial experience of an encounter with a rogue employee leaves a bitter after taste, even though the Paris Brest dessert they serve is one of the best sugary confections in the world.

Everything from the friendly staff to the beautiful room, spa, and delicious dinner was incredible! One of the best hotels we have visited in the world! Cheval Blanc St- Barths have mastered the art of hospitality. Highly recommend!!! Can’t wait to be back.

Beautiful resort and amazing service. The beds are super comfortable. Amazing beach and great beach service. La Cabane has an amazing lunch. Best hotel in St. Barths. Concierge are super helpful. Butlers amazing and helpful and super friendly. Look forward to trying other Cheval Blanc hotels around the world.

This was our first time at st barth, the property was amazing, staff was excellent, This has been the best place we have been in the caribean so far. I definetly recommend this hotel for couples or families. food was also great at the restaurants.