Grand Hyatt Gurgaon

fantastic staff i would like to mention that Prerna and Biju were excellent. they are really helpful and did their best to make our stay comfortable. Neel from the restaurant was also very good. thanks

Nice decor, excellent chandeliers, nice washrooms and what culinary delight at coffee shop. The lobby was expansive and the lawns well manicured. The service was par excellence and the staff greeted with a smile always. The service was quick

At the outset let me state that Hyatt does not have few issues but multiple issues and what surprises me is that it has such high ratings. Ambience: The ambience is not befitting a 5 star. When entering one sees dried wild grass and almost feels like one is entering the set of a horror movie. The dark theme carries on with sculptures and paint schemes everywhere reflecting the same. There is a section where one has busts of different people with a winding staircase going down without any explanation as to what it is (did not muster enough courage to explore that one since I did not want to end up as one of the busts). The carpet in front of the lift was dilapidated and flea markets have better ones. Room: Room can be best described by thinking of the movie “Enter The Dragon” and Bruce Lee’s final fight in the hall of mirrors. The room is full of mirrors which is extremely disorienting. The rooms are average in terms of usability – on paper they are large but lot of space is wasted and not usable. Basic things are missing like a work table and executive chair especially if you are a business traveler or need to work on the laptop (house keeping provides one on request). The rooms have a high tech Japanese commode, which is in a separate enclosure. The space is not bigger than a closet & does not have a handle which can be used by older people to get off the toilet seat. The TV also has the smallest selection of channels that I have come across in any hotel. The in-room dining is extremely limited and basics like a kids’ menu section is not available. Mention must be made here that there is a night club “Romeo Lane” within the premises, which blares songs at high decibel well past midnight. The noise inside the rooms is very high all across – if you have a room located on the front side and corner close to the night club then you might end up with a Grand headache the next day! On the last day at dinner time the lights went out completely (no emergency lights came on) in both the rooms that I had, which made the hotel phones inoperative. I stumbled out into the corridor which thankfully had lights on and went to the phone placed there & was told that a circuit board issue tripped the lights in some of the rooms. It was restored in around 10 minutes. Just reinforced the horror set theme. Service: Service had some stars and some who need coaching. Angad (front desk), Umar, Gaurav and Bella in dining were fantastic and it was they who salvaged the service aspect of the hotel. Sachi in in-room dining messed up both lunch and dinner orders and Anant while being apologetic for the issues, never really followed up. In short there are much better options available in Gurgaon. This one is an easy avoid.