Hilton Gurugram Baani City Centre

We had a very enjoyable stay. The hotel feels fresh and very well maintained, with lovely classic-style décor throughout. Everything still feels new, and the rooms are comfortable and beautifully finished. The bathrooms were particularly nice, spacious, modern and very well designed. Breakfast was also excellent, with a good variety and plenty of choice. Dinner was probably the least impressive part of the stay compared with everything else, but overall we had a very positive experience. A stylish, comfortable hotel and one we’d happily stay at again.

A little further away from the popular areas but lovely hotel, very clean, new, safe and even witnessed a wedding celebration happening right at their banquet floor (thankfully they were very considerate and stopped the celebrations at 1030pm to reduce the noise). Staff were friendly and food was suitable for international visitors. Would come back again.

We had a great stay here. The ambience of the hotel and the room is pleasant. Our room was spacious and sparkling clean. Staff was courteous and very helpful. Loved the experience.

Our experience at this hotel was extremely disturbing and amounts to harassment by the hotel staff, ***** with gross mismanagement and lack of basic humanity. We were explicitly allowed to enter and stay in the room, including having guests. Once permission was granted, there was no justification for the staff to continuously interrupt us throughout the night via repeated phone calls and visits to the room. This constant disturbance, despite having allowed us to stay, felt like deliberate harassment. Further, the housekeeping staff initially confirmed that pets were allowed, based on which we proceeded. Later, the front desk team contradicted this information, stating that pets were not allowed. This internal miscommunication is entirely the hotel’s responsibility, yet the consequences were unfairly imposed on us. During the night, my mother was asked to stand outside the hotel at around 12:30 AM, in the cold and darkness, for nearly 30 minutes, and was repeatedly told to move aside instead of being assisted. This was both unsafe and inhumane. The front desk staff, Alisha and Pankaj, were rude, repeatedly poked and provoked the situation, and invaded our privacy by attempting to enter the room under the pretext of noise complaints. Ironically, they themselves escalated the matter by calling multiple staff members into the lobby and creating a scene. Ultimately, we were forced out of the hotel at 3:30 AM, which is completely unacceptable and unsafe. Asking guests to leave hotel premises in the middle of the night due to the hotel’s own policy confusion cannot be justified on any humanitarian or professional grounds. Hotels are not just about rulebooks—they are about hospitality, safety, and empathy. This incident reflects a serious failure on all three fronts. We strongly urge the management to investigate this matter and take appropriate action, so that no guest is subjected to such harassment, humiliation, or risk in the future.

Our check-in wasn't smooth. We had to wait for half an hour from our scheduled check-in time. Excuse given was that the hotel was booked out. Because of which the rooms were not ready on time.

We stayed at Hilton for two nights with our kids and we all absolutely loved it. It was clean and staff was warm. We definitely recommend Hilton to all those who wants to stay in a clean place.

Perfect hotel, very comfortable rooms, nice lobby and restaurants. It lacks a rooftop, I thought the swimming pool was gonna be on top.

New hotel and greeting from reception

The room is nice. Location is a bit far. Services are just ok