Hotel Sibayak Internasional

No amenities, normal villa cottage

Merasa nyaman dan puas jika berpergian kearah kampung sendiri serasa rumah sendiri.

Banyak kecoak dan sprei kurang bersihh

Harganya lumayan, untung pakai trip.com jd dpt diskon menarik

The hotel should just be downgraded to a 2 star hotel. It's so bad in every aspect that I didn't know where to start. It's a disappointment. We booked 5 rooms, and out of 5, 4 rooms had issues. 1 room has mouldy smell so bad that from the outside of the room we can already smell. The other 3 have cockroach issues, there is a dead cockroach lying on top of the bed. We inform the receptionist regarding this issue and none of them apologize for this, they only put air freshener in the room. But then, even after housekeeping, the cockroach is still lying on top of the bed. Wasting of my time to go for another complaint if there is no job done. This should not happen in a 4 star hotel. Then, the shower is broken, we need to modify ourselves so that we can shower. They only provide 1 pillow. There are other 3 star hotels that provide 2 pillows without request. One of the bedsheets is torn. I do not recommend this hotel to anyone. Wifi is not available in the room. Limited connectivity. I paid extra money to change from a 3 star hotel to this hotel, and its not worth it at all. I paid extra for worst service.

We used the hotel as a base to explore Berastagi and Mount Sibayak. It's a large hotel with spacious rooms and green areas throughout. The breakfast buffet is generous and good, and the staff is friendly. Highly recommended!