Usuario invitado
5 de octubre de 2023
The following is a review that was written on month ago, and today after speaking to Lindsey and getting superior customer service and of course all the help we needed to book again, I had to call her back and cancel for now due to a Tropical Disturbance that was going to make traveling dangerous. However, it's the amazing caring and helpfulness that Lindsey always shares that makes it so special to stay here. SO, HUGE THANK YOU LINDSEY, and we will be calling back to reschedule our stay. It's amazing we feel like we're coming to visit family when we stay here. We want to share an extraordinary Holiday Inn experience, and tell about the most loving and compassionate staff that we've ever found at any hotel that we've ever stayed at. First off I want to thank a church called The RAMP, and our realtor Sherry Howell, for recommending this phenomenal hotel. (Y'all were right it's the best) For the last 11 years my husband and I have traveled throughout the USA staying in hotels, and some stays were 3 months long, all due to a lengthy medical history. We can honestly say, that 100% of the staff, at Holiday Inn Guin, treated us with a genuine compassion that you just don't see much of today. It seems that the world we live in is just so busy, and at times cold and detached when it comes to people. NOT HERE. We were welcomed by Lindsey at the front desk, and this precious lady just couldn't do enough for us. Her kind and caring heart is so beautiful, and our long and taxing drive into town, along with anxiety about finding a place to live was just overwhelming, and she knew that! What we're sharing holds true for every one of the beautiful young ladies that we met from the early morning breakfast to the dinner hour. Their kindness, smiles, and compassionate hearts made us feel so welcomed. Our room was immaculate, and everything was perfect. The food was plentiful, so much to pick from and cooked to perfection...I love that they have real scrambled eggs! Unfortunately, my husband wasn't feeling well upon checking out, so when we left the hotel, we accidentally forgot some clothing items in the closet. We didn't even realize it, and while we were en-route home, we received a text message sharing this information. I called and spoke to Lindsey and she gave us the protocol to follow, so all is well, and it's the genuine caring that makes all the difference. A huge thank you to the ENTIRE STAFF, and prayers for God's blessings to all these beautiful ladies in fathomless measure of good health, safety, and joy over flowing. We love Alabama!!! We'll see you soon.
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