Barnett Hill Hotel

Pros Coordinator – our wedding coordinator was brilliant from the start; Liz was great in communicating, understanding our needs and providing flexibility and attention to detail to planning. Liz made sure we were consulted every step of the way, was quick at getting back to us, made us feel like everything was in hand and taken care of. The final details were handled well and Liz ensured the team was fully briefed for the big day. Team - the staff did a fantastic job setting up the venue. We provided certain decorations ourselves and the staff did a great job decorating to exact requirements. The operations manager, Lajos, was our coordinator on the day. We were very impressed with him. Lajos was at the venue late the night before and present for the entire wedding day. He checked in on us at every step, without overwhelming us and really made the day flow smoothly and stress free. Everyone knew their roles, the day was well orchestrated and if there were issues on the day, we didn’t know about it. Very happy with Lajos and the team. Hotel – the rooms were beautifully made, especially the honeymoon suite that overlooks the rear of the hotel and the gardens. It made the day even more special. The hotel grounds were immaculate and every guest commended on how beautiful the grounds were. Food – the taster menu was arranged 6-8 weeks prior to the wedding. We made suggestions to the menu and were happy with how the food came out on the wedding day. The canapés, wedding breakfast and evening buffet were delicious, beautifully presented, and the breakfast the following day was superb. Cons Dance Floor - the room allocated to evening dancing, is required to have a proper dance floor, roughly £600. No other venue we visited required a dance floor. Overall, we were given the best possible wedding day.

Excellent service for our conference, one of the team delivered a fresh decaf coffee for each of our breaks after he found out I can't have caffeine. Grounds were beautiful and so peaceful for a morning walk before the conference began. Thanks

Absolutely beautiful gem of a hotel nestled in the Surrey hills. Grounds and building are beautiful and well kept. Garden view room was lovely but lacked some basic facilities - fed back on checkout so expect it’ll be sorted out quickly. A request to fix something in the room was dealt with straight away. Food was wonderful, dinner and breakfast. Cocktails weren’t great but bar service was lovely. Had a really enjoyable stay but service in general could be a bit more polished across the board. We will be back!

In my experience the number of hotels in this world who really understnd what it is to run a business offsite workshop are very few. Barnett Hill is a wonderful venue: beautiful gardens, comfortable rooms, wondeeful countryside, lots of meeting room options. But just a venue is not enough... The team at Barnett Hill showed from the start that they are part of that group of hotels who "get it": anticipating what we might need, proactively offering to help, making sure our group was well-fed (onsite and off), fielding requests for taxis - and amazon deliveries! - with infinite patience, all of which is about leaving us to focus on the outcomes we were trying to achieve. Thank you to the team for making my life easier and our outcomes better! As an independent facilitator I would have no hesitation in recommending you to any of my clients.

What a find. We hosted our annual sales conference at the hotel and it was a resounding success ! Booking and arranging was a breeze despite changes needing to be made at last minute - thank you Liz. The rooms were fabulous with underfloor heating in the bathrooms and plenty of hot water. The beds were comfy and my room had a gorgeous view across the gardens which were fabulous even in the winter. The conference facilities were faultless and wifi fast and available. The layout of the hotel lends itself wonderfully to a group event and by the end of the week felt like home away from home. The staff were attentive and couldn't do more to help, particularly Zsolt who seemed to constantly be on shift and available for any queries or assistance. F&B from breakfast to breakout tea and cookies to a fabulous dinner ( chicken got a huge thumbs up from all ) it was all delicious and wonderfully presented. Thank you to all at Barnett Hill for a memorable start to the year from SecurityHQ

We had the misfortune of hosting our wedding at Barnett Hill, part of the Alexander Hotel Collection, and it was an experience riddled with incompetence, unprofessionalism, and outright negligence. Despite lofty promises of a stress-free, seamless wedding experience, what we received was a series of miscommunications, breaches of contract, and poor service that turned what should have been a joyous occasion into a frustrating ordeal. 1. Incompetent Wedding Coordination The wedding coordinator assigned to us, Tori, demonstrated a shocking lack of professionalism and competence. Despite initial promises to guide us through the planning process, Tori disappeared for months at a time, leaving us scrambling to fill in the gaps ourselves. Her attitude during the final meeting was dismissive and unprofessional—she came unprepared, repeatedly asked questions she already had answers to, and failed to acknowledge the work we had done to compensate for her earlier absences. It was clear she did not take her role seriously, and her lack of involvement caused unnecessary stress and confusion. 2. Breach of Contract: Incorrect Menu and Wine We experienced multiple breaches of contract that ruined key aspects of our event: - Menu Failures: Despite providing confirmed vegetarian options for our guests (and printing bespoke menu cards at our own expense), Barnett Hill served a completely different dish without prior notice. This not only embarrassed us in front of our guests but also rendered our meticulously designed menu cards useless. It was an avoidable mistake that highlighted their lack of attention to detail. - Wine Debacle: The agreed-upon wine, which we had carefully chosen during a tasting months in advance, was not served at the event. Instead, we were forced to accept subpar substitutes on the day of our wedding. To make matters worse, the hotel misrepresented the available options and used leftover wine they had mistakenly over-ordered. This dishonest practice was deeply disappointing, especially as we had paid for premium wine. The lack of transparency and accountability left us feeling deceived. 3. Negligence Regarding Allergies One of our guests has a life-threatening allergy, which we communicated clearly to the hotel well in advance. Despite this, the hotel failed to accommodate their dietary needs, putting their health and safety at serious risk. This level of negligence is unacceptable and reflects poorly on the hotel's hiring and training practices. 4. Unresolved Refund Issues The hotel's refund process has been a nightmare. Despite agreeing to refund certain costs due to their numerous failures, they repeatedly revised the amount without justification and ultimately refunded a fraction of what was promised. Their accounts team cited "internal administrative errors" as the reason for the discrepancies, but this excuse fails to address the root issue: the hotel’s inability to honor agreements and resolve issues efficiently. It has taken m