Hotel Vila Galé Atlântico

Me alojé aquí con amigos por una semana. El hotel estaba muy limpio, las habitaciones eran espaciosas y limpias, aunque anticuadas. Nos alojamos con media pensión, el desayuno era bueno y abundante. La comida en una noche estuvo bien pero mucho de lo mismo cada noche. Supermercado Lovley a unos 5 minutos a pie. Zona muy tranquila sin mucho que hacer. Encontramos un bar a la vuelta de la esquina que era bueno y hacía comidas de bar.

All I can say is do not eat here. On the first night the two teenage boys with me, my son and his friend both suffered food poisoning from undercooked beef at the hotel. I informed the Jet2 rep at the time and she advised to speak to the reception staff which I did. Only to be rudely informed by the lady on reception that it couldn't possibly have been from the hotel as no one else was unwell or complained. I informed her that we had not eaten anywhere else and it was also impossible for anyone else to be unwell as they would not have eaten the same piece of beef as it clearly had not reached temperature and was an individual piece cooked infront of us. No apology, no offer of assistance just rudeness and lack of empathy shrugging her shoulders. The morning after at breakfast we stood and waited for a table of 6 to be greated with 'you will have to find your own table, I haven't got time I've got to get the food out'. We proceeded to sit at a dirty table for 5 as that was all that was available. Had the staff realised that the issue was the length of time the omelette, eggs and pancakes were taking cook as the lady on that station couldn't do more than one thing at once they would have realised that this was holding up the flow making people cue for their food and also tables due to the slow turnaround. If you asked her for anything or in a quick manner as I did when we were in a hurry on our last day to catch the transfer bus she then intentionally goes slower. I don't think I have been to a hotel with such unhelpful staff or disgusting food. Please see attached photos of what was on offer on an evening. This was the only hot food available and we had 4 children. Who lived on rice and chips for the remaining time there due to them being afraid to eat anything else and there being nothing to their liking. This hotel is rated 4 star. I wouldn't even give it a 3. It cost us over £3000 to take our family away for them to eat rations for the week we were there which is disappointing to say the least. We were not the only people there to complain about the food or service I might add. I hope something is done and no other family is in the same position.

The hotel was amazing so clean and nothing was too much trouble. Outstanding customer service, lots to do for the family and especially for children. The food was delicious and plenty of variety to choose from. For me and my family it was overall an exceptional experience and will defiantly be returning in not the too distance future.

What a wonderful hotel, from first entering the hotel the reception staff gave a warm, friendly greeting. They were kind, efficient and professional. The room was amazing, so big with a picturesque view of the sea and the outdoor pool area. The restaurant served delicious breakfasts with plenty of variety and the evening meals served freshly cooked fish and meat - such a change to having only a buffet style service. The salads and fruits were so fresh as was all the produce and the restaurant staff were always so very helpful (Diogo in particular went above and beyond). Entertainment during the day around the pool area was fun - I particularly enjoyed aqua aerobics. Plenty of sun-loungers with parasols and the area was kept in pristine condition by staff, every day the pool and surrounding area was kept clean. On the final day there was an invitation to meet the Manager of the hotel (Valter Costa) for farewell drinks. I’ve never known this before in hotels I’ve stayed in but it is obvious that he leads by example and takes time to ensure his guests are happy with their stay. Indoor pool, jacuzzi, sauna is a bonus. Only a short walk to the beach. Great location. This hotel is highly recommended and I will certainly return. Thank you