Hampton Inn & Suites by Hilton Guelph

Clean except the bathroom sink had problems draining the water. Pool and hot tub is great except the music is too loud? We barely hear ourselves when I am talking to my children!

Very very nice hotel

適合附近商務拜訪

洒店服務態度很好，食物中等

My wife and two daughters stayed at this hotel in May for a dance competition they were participating in. While they were at the competition, hotel staff left the door unlocked and wide opened after servicing the room for a period of almost twelve hours while no one was in the room. When we brought this complaint up to hotel management, their response was to provide a voucher for a one night future stay at the hotel. When we responded that we were dissatisfied, as we would not have any reason to use the voucher before its expiration after the conclusion of the dance tournament, we were told that was all they could offer. Attempts to escalate this security complaint were redirected back to hotel staff, to which my complaint was dismissed. Both times the hotel reached back to me (upon my request via Hilton Guest Services) I spoke to a front desk supervisor who advised that the manager "does not take calls from customers" and that ownership "treats Guelph like New York" and would not be providing me any compensation aside from a voucher I would not use. I HIGHLY RECOMMEND AVOIDING THIS HOTEL - their disregard of guest safety, security, and concern is extremely alarming and, in the event that you are dissatisfied with any part of your stay, you will be given whatever "compensation" they deem fit regardless of whatever your thoughts on the matter may be.

this is the absolute worst hotel with the worst management. DO NOT STAY HERE. It is a rip off and the staff are terrible. They are not in this for the customers the hotel is ridiculously overpriced and not worth a single penny, The hotel manager is literally a joke. Be forewarned.

Be ware of being ripped off by the hotel manager Zero respect to the Hilton members, had two rooms booked through points. Our guests got covid and could not make it , the hotel manager charged me 293.80$ for a no show fee instead of just taking my points to pay for the room , this way he “gets paid more “ his exact words,but screws me over instead. He is a crook and should not have access to people’s credit card information. Stay away from this place its ridiculous. I have reported this charge to TD visa fraud as this was not the agreement when I called to cancel it.

I wanted to enjoy my one-night stay at this hotel, and on the whole it was passable, but just. I did appreciate that for a standard room, there was both a microwave and fridge, not typical for a standard room in Hamptons. If it had not been for the friendly staff, in particular the nice lady in the breakfast area, my stay would have been very disappointing. The breakfast area had the typical full selection of Hampton offerings. In the room, the bathtub area was showing its age and seemed not as clean as could be. The vent in the bathroom ceiling was TRULY disgusting. So once you see any of these, you wonder what else is not up to snuff. Clearly the housekeeper didn't look close at the coffee maker on the desk, because the area was sprinkled with coffee whiter and/or sugar from the previous guest. Clearly, the housekeeping team is poorly supervised.

We had a 2 night stay booked but came back after being out for the day to find myself and our 3 kids locked out. I went to see what was the issue to be told by the front desk that I had to recheck in and also pay a second $200 incidental fee (I had paid this on the first night) and that the $400 total would be reimbursed upon check out but would take “3-4 days”. The worker was also stating that “she didn’t have time for this” as the phone was ringing. The staff at check in the night before were just as unprofessional. Will definitely not stay here again, I had overlooked the peeling wallpaper at the elevator, the very dated shower, with the shower head hanging off, but the poor customer service was the turning point