Vivanti Resort

"My stay at Hotel Vivanti was absolutely unforgettable. From the moment we arrived, we felt enveloped in an atmosphere of luxury and relaxation. The rooms are truly stunning, with elegant and sophisticated décor. But what really impressed me was the quality of the beds: soft, comfortable and perfect for resting after a long day. As for food, I can't recommend the pasta carbonara from the hotel restaurant enough. It is as if you were in Italy, with an authentic recipe that will make you feel at home. After enjoying a delicious meal, don't miss the opportunity to relax with a massage at the hotel spa. The therapists are true professionals who will make you feel new. And to end the day, there is nothing better than enjoying the impressive views from the pool area. The solsets over the horizon are simply stunning. In short, the Vivanti Hotel is a true oasis of luxury and relaxation. Don't hesitate to visit it, you won't regret it!" And with all of this in mind, I couldn’t highlight enough the friendly and attentive staff, always willing to help. The location is perfect, close to the main touristic places, and being able to find all the necessary amenities for a confortable stay made the experience great! Thanhs so much for such beautiful experience!!!

As locals who had been looking forward to dining at Vivanti, our experience was an utter disaster. While the food was decent—special thanks to the friendly waiter who was the highlight of the evening—everything else was handled poorly. During dinner, we noticed our boat being driven away at full speed, filled with drunk passengers and almost colliding with multiple other boats. We rushed to the staff, who after 10-15 minutes informed us they had rented our boat to these guests. Leaving us worried the entire time until they returned. The renters were unlicensed to operate a boat. In guatape, rental boats include drivers since many people don't possess appropriate boating licenses for this town. The fact that Vivanti’s staff allowed drunk individuals to take our boat for a Joyride is unacceptable. It’s common for locals to bring their boats to dinner in this area, and such poor management is unprecedented. Our boat was later returned damaged, ripped the sun canopy off the top and used up our fuel. The manager was not on site during the incident, and we had to reach out to him. Hours later, we got a response from Pierre Philippe. He told us we can contact the boat rental company since they don't own the boats they rent, to which we told him that should not be our job. Initially, he tried to blame the rental company, but since the rental company only owns the boat and does not manage its rentals, this was a misleading excuse. The following day, the manager shifted the blame onto us after reaching out to the rental company, suggesting we were at fault for leaving the boat unattended. This was outrageous, given that Vivanti’s own staff had allowed guests to take our boat. The staff admitted they instructed the renters to take our boat, please note, it was the ONLY boat at the dock. This is such an embarrassment to go out for a family dinner and be laughed at by hotel guests as the hotel rented out our boat without us ever knowing. Is it normal for a boat to get stolen while you're dining? In years of visiting countless restaurants in Guatapé, this is the first time we’ve ever encountered such a problem. The lack of concern and professionalism from Vivanti was both embarrassing and distressing. Our evening was ruined, our plans were canceled, and we barely made it home before dark. We had hoped to frequent Vivanti, but this experience has made us vow never to return. Vivanti needs urgent changes: the manager should be terminated for his appalling handling of the situation, the staff re-trained, and the policies need a complete overhaul. If they mishandle theft, damage, and customer complaints this poorly, it raises serious concerns about their management of more critical situations. Avoid Vivanti if you value your safety and peace of mind.