Just Stay Resort

My room was a luxurious suite with private bath tub (around hkd 3000 for two nights including breakfast). Hardware is definitely exceptional. However when it comes to service it is below standard: 1) front desk - service was poor without any greetings such as bell boy. Front desk officers were unhappy without any eye contact when they talk to you. No hospitality at all; 2) breakfast - the quality both food and service were not up to a 4 or 5 star service. Table was not clean, staffs were almost unfriendly, except one female manager and one staff, all staffs were rushing their task and unwelcoming. I believe the hotel management need to motivate their staff ,otherwise, people won’t come again. 3) Amnenties - room is a luxurious suite with private bath tub, massage chair, kitchen , dining table and queen bed. The tub was not very clean, with water splitting . Such a waste as their service was not meeting the standard of what it is expected to be a 5- star resort. (The environment, garden were nicely decorated indeed) The Hot Spring pool is well known but I have’s try so cannot comment. I won’t come to this resort again, if the service of the hotel haven’t improved. And I won’t recommend travelers with kids who is looking for a family friendly and good service resort. P.S.: Parking spaces were spacious and free

As good as usual. I appreciate the hot spring and the facilities. Though the breakfast is a bit weak.

The hotel and the location are outstanding. Just a remark about the buffet at night and the breakfast, the food is too local for this kind of hotel rate. for that night price (1200+ RMB), I would appreciate a more "fresh" night buffet" and a more balanced " asian / foreigner breakfast". coffee is good, juice is processed, asian food is like an average buffet, foreigner side has just basic bread. If you're looking to stay in this very nice hotel, just eat outside. Hot spring is also very nice, many choice of pools.

Good to go with family

1: 4人房配2瓶水，打電話要了，多給了兩瓶。 2:停車場沒管理，充電樁車位停滿了燃油車，以致無法充電，跟酒店人員反饋，對方一聲不吭（住酒店來説，罕見這種一聲不吭的） 3: 空調熱的慢，冷了多要張被子，不情願給（最後再次要求還是給了） 4:前台電話打5次接2次。 5:讓送食用冰，送來下圖，衞生意識作為一家酒店來説我不能理解。 6: 從入住到離店，服務水平我一分不想給。 7: 温泉還是不錯的 8:房間確實老舊，2樓陽枱燈是壞的。 服務是近期住過所有酒店最差的，沒有之一。

每個房間的空間都很大，也比較乾爽，進門能聞到淡淡的香薰味很舒服૭😌૭ 院子裏的泡池放水速度很快，晚上把遮陽傘打開泡起來也不冷。 卧室跟樓頂的窗台早上曬太陽吃早餐很舒服～ 房間乾衣器好評～第二天可以穿乾爽的泳衣☺ง Ps:臨時加班到房間已經好晚了，房間裏能玩的很多，沒時間去外面的泡池，下次有時間要再去試試～