Just Stay Resort

My room was a luxurious suite with private bath tub (around hkd 3000 for two nights including breakfast). Hardware is definitely exceptional. However when it comes to service it is below standard: 1) front desk - service was poor without any greetings such as bell boy. Front desk officers were unhappy without any eye contact when they talk to you. No hospitality at all; 2) breakfast - the quality both food and service were not up to a 4 or 5 star service. Table was not clean, staffs were almost unfriendly, except one female manager and one staff, all staffs were rushing their task and unwelcoming. I believe the hotel management need to motivate their staff ,otherwise, people won’t come again. 3) Amnenties - room is a luxurious suite with private bath tub, massage chair, kitchen , dining table and queen bed. The tub was not very clean, with water splitting . Such a waste as their service was not meeting the standard of what it is expected to be a 5- star resort. (The environment, garden were nicely decorated indeed) The Hot Spring pool is well known but I have’s try so cannot comment. I won’t come to this resort again, if the service of the hotel haven’t improved. And I won’t recommend travelers with kids who is looking for a family friendly and good service resort. P.S.: Parking spaces were spacious and free

As good as usual. I appreciate the hot spring and the facilities. Though the breakfast is a bit weak.

The hotel and the location are outstanding. Just a remark about the buffet at night and the breakfast, the food is too local for this kind of hotel rate. for that night price (1200+ RMB), I would appreciate a more "fresh" night buffet" and a more balanced " asian / foreigner breakfast". coffee is good, juice is processed, asian food is like an average buffet, foreigner side has just basic bread. If you're looking to stay in this very nice hotel, just eat outside. Hot spring is also very nice, many choice of pools.

Good to go with family

第一次入住這個酒店，也是朋友推薦過來的。整體環境非常好，是自湧泉，一家人住一個別墅正好，可以有獨立泡湯池，而且是自己放水，想什麼時候泡就什麼時候泡。正好過來有點降温，天氣冷的時候泡實在太舒服了，泡完渾身暖和。餐食基本都是自助餐，品類豐富，刺身都能暢吃也是很豪氣了。下次還要再來玩！

很後悔沒看差評，過了一個非常不愉快的生日，訂的親子房，安排了走廊轉入再入的最後一間，又黑又舊，跟前台説換房，其中一個女的態度非常差，就2.14號晚值班，不是小鄧，説按新房的標準…態度很差的理論起來，這情況我真是頭一見，發現大部分員工一點笑容都沒有，很影響出行心情，餐飲也是較差，早餐品種不少，但品質口味不太行，温泉區域還算挺乾淨。酒店挺小氣的，叫給兩瓶水非常不情願，沐浴間沒地方掛乾衣服，沖好出來是開放式的，，很難找乾淨地方換衣服。