Four Points By Sheraton Langfang Gu'an

1-房間衞生有香皂🧼漬，明顯沒擦。 2-冰箱裏有半瓶水 沒清理 3- 頂棚 煙霧感應器關燈後閃亮，間隔6秒鐘 4- 花灑🚿轉換器損壞 沒法切換出水方式 5- 門機械鎖拉鍊沒有 不能內鎖 6-前台女士服務態度強硬 沒有五星體驗 7-寵物區垃圾遍地 沒人清理 8-停車沒有位置 9-抽屜裏有頭套10-早餐飲料兑水嚴重 11-整體設施很好 寵物體驗 小童設施 房間面積，就是嚴重缺乏管理 完全是後期管理跟不上

We visit the Four Points by Sheraton, in Gu'an Langfang often. This was a particularly special visit, as there were numerous events to celebrate. Namely "Mid Autumn Festival", "National Day" and my Birthday coincided during this period. This Hotel is without a doubt the best Hotel, not only in Gu'an, but in Langfang as well. The "Eatery Restaurant", plays a vital role in the success of this Hotel. I often say this when visiting a great Hotel or Restaurant, it's the "Team", whom makes the establishment a success. The "New" pastry cheff, is truly a great asset to the Restaurant and Hotel. His pastries are of exceptional standard, and the variety is huge "unlike the sister Hotel's Restaurant, The Sheraton", whom barely have any pastries or desert on offer. Without the right team in place, the business can and will, never be truly successful. Especially, in the current highly competitive market. As a former "Regional Retail Manager", with over 15 years of Management experience, I can't help but observe and analyze certain businesses. Being University Qualified in "Customer Relationship Management" and "Retail Management", I appreciate High levels of Customer service. The success of this Hotel and Restaurant, lies in it's team, and their hard work and dedication. True "Managers", lead from the front, and set an example to their staff. As the case with "Samuel" the General Manager, whom always assists his team on the floor. The same can be said for "Marcus" the Restaurant Manager, whom is always "hands on" and working hard on the floor. Such "leadership" sets the tone, for a great team as it will filter down to staff on all levels. Special thanks to "Lydia" the Office Manager, for always being willing to assist in ensuring that guests receive the absolute best, during their stay. Lydia is always courteous and professional. As always, "Marcus" the Restaurant Manager, treated us with extreme courtesy and hospitality. We appreciate your hospitality Marcus, thank you. Thank you to "Molly" from the Restaurant, whom assisted us with with room service, as well as in the Restaurant. It's also note worthy to mention, that it's not only the "Management Team", whom deserve praise. As all team members provided excellent service, during our stay. Thank you to "Housekeeping", for friendly and prompt service. The team at the "Swimming Pool", also provided friendly and prompt service, during our stay, thank you for that. We also appreciated the friendly and professional service, received from the following Restaurant staff: Sam, Peter and Joe. Perhaps, "Marriott" should consider, having this Hotel's "sister" Hotel, "The Sheraton, Chaobai River Hotel's Management and Team, learn about "Hospitality and Service", from this Hotel "Four Points by Sheraton, Gu'an Langfang". As in my opinion, the "The Sheraton, Chaobai River Hotel's Management" is not on standard. The facilities at the Four Points by Sheraton, Gu'an, Lanfang, are on International standard. We always enjoy the Swimming Pool, Lobby Lounge and Outdoor Deck, during our stay. The "Alpacas" are truly amazing creatures and are well taken care of. They truly make guests' stay, more enjoyable. We can highly recommend the Four Points by Sheraton, Gu'an Langfang, to all visitors, "Foreign, and Domestic". This is still our favorite destination, in Gu'an / Langfang and surrounding areas. We look forward to our next stay, see you soon.

房間很好給升了級，房間裏的積木小孩特別喜歡，設施完善，入住體驗還不錯，院子裏有一排小動物可以看，後來給放出來了和小朋友近距離接觸了一下，也很有趣 後面還有一小片滑梯之類的玩的地方，山羊偶爾也在上面玩耍，挺有意思