Serways Hotel Reinhardshain Nord

The first room we were sent to was not cleaned (old bed sheets, towels on the floor etc), so we went back. Same thing happened with the second room. Finally the third room was ready. It smelled of cigarette smoke though. The bed was fine.

Stayed there for one night and it was enough. It all started with the check-in where there was only one staff member who had to handle the roadhous costumers as well as the hotel guests. She seemed to be somewhat at a loss of the booking and even had to ask wheter I had already paid in advance or not. And although a non-smoking hotel, it was very obvious that guests had been smoking in the room. Not only once but frequently as the smell of cigarettes didn't go away even after excessive airing. Bathroom seemed to not have been cleaned (not even flushed as there was still pee in the toilet and the glass of the shower cabinet calcified water stains). At least, the bed sheets had been changed. Encountered the same issues during check-out as during check-in the next morning. Overall, definitely way too overpriced for the quality one gets in return. Also, very disappointing how the basics things (no smoke in the room and a clean room) couldn't be offered. I would not recommend and will definitely not return myself.

It's too expensive

Im Badezimmer etwas staubig, Handtuch Halter hing schief, Ablauf defekt, Zimmer soweit in Ordnung, sogar mit Klima, allerdings recht schwach

Fint værelse til en familie på farten. Vi kom sent og tog afsted tidligt. Familieværelset var stort, lyst og rent. Bygningen ligger lige på rastepladsen, så der er mange biler og lastbiler lige omkring hotellet, men det generede os egentlig ikke.

De to sengelamper virkede ikke, pæren manglede i den ene lampen og i den anden lampe virkede den bare ikke. Aircon kunne ikke køle