Hoteles Austria Trend en Graz

What a great place to stay,just out of city centre but easy access in to town with a punctual and efficient tram and bus network. Originally booked the basic room (cheapest) upgraded when I got there and well worth the little extra with a balcony also. The staff were helpful and friendly and I look forward to returning pretty soon...

Plus points - the location is good and the rooms are a decent size with decent facilities Minus points - the staff friendliness was a bit hit and miss - some where great, some not so helpful. The room service was a bit patchy - one day no towels, another day tea and coffee not replenished. The parking was also not ideal - I booked this hotel because it had hotel parking. I arrived around 10pm and was told the car park was full and I'd have to find somewhere to park myself either on the road outside or search the internet for a car park close by! Not really what I wanted to hear having travelled for around 12 hours - fortunately there was one remaining space fairly close which was a relief. We were lucky for the remainder of our stay that we managed to get a space in the undeground car park. If you do get a space the car park is really good - well lit, modern and easy to park with good room for each parking space. Overall our stay was ok.

El personal de este hotel es muy amable, servicial y acogedor. Las habitaciones están limpias y ordenadas, y la ubicación no está lejos del casco antiguo. ¡Es una gran elección para alojarse en Graz! Además, los ingredientes del desayuno están cuidadosamente seleccionados y ¡vale la pena probarlos!

I do not recommend staying at the B&B Hotel - Graz Hbf -- details are below, but to sum it up, the condition of the hotel room was not appropriate for guests and we should not have been booked, and nothing was done to resolve the horrible smell in the room. My family and I booked two rooms for a weekend in July to stay in Graz to attend the Austrian Grand Prix, and have a hotel in close proximity to the train station. Because there were 4 people in our group, we needed to book two rooms. We were traveling with our young children so we requested rooms near to each other and were assigned rooms next door to each other. The smell and odor in one of the rooms that I was staying in with one of my children was horrible. It was coming from the shower drain, like something was rotting or clogged in there. It smelled as though someone vomited or put something decaying in the shower drain, along with cigarette smoke. It made the entire room smell disgusting. I spoke to the front desk attendant on Saturday morning and was told housekeeping would attend to it immediately. When we returned Saturday evening after being away all day, the smell was still overpowering. I was told the hotel was full and nothing could be done for us. I had the nighttime desk attendant come up to smell the room. I again spoke to the front desk attendant on Sunday morning and was told the room had been checked but nothing could be done. I asked her to please go into the room to understand the terrible smell and to move our room for Sunday night. We were moved to another room that evening since there were rooms available then. Even though it was not very warm outside, both rooms were also very warm, the air conditioning not appearing to be working. The windows did not have screens on them, so if we opened them to try to cool off the rooms (and also to air out the smell in the one room), the room would fill with moths. The condition of the one room was not appropriate for a guest to stay in, and it was an even bigger problem that no one could do anything to fix it. The multiple people at the hotel desk that we spoke with said nothing could be done because it was a weekend and the hotel was full on the Saturday evening. We were unable to sleep because the rooms were so warm and the smell in the one room made us feel ill. They could not provide a cot or roll-away so that all of us could stay in one room instead. I was later told by the hotel management: ”On Saturday morning the room was immediately checked after you spoke with the front deck, and the shower drain was opened and deeply cleaned. We just found out later that it didn't help, as it should, because a brand new part of the drain was needed.” Clearly from this message, there was a serious issue with the plumbing in the room. The condition of the room was not appropriate for guests to stay in it, and we should not have been placed there. I do not recommend this hotel, as it was also our most expensive hotel stay during our

Graz es una ciudad única, no muchos turistas. La ubicación del hotel está un poco lejos del centro de la ciudad, le tomará unos 15 minutos caminar hasta el centro de la ciudad. La habitación es muy amplia y se proporciona agua mineral y bombones, lo cual es muy considerado. Hay un pequeño balcón donde ventilar y secar la ropa, que además es bastante cómodo. No hay muchas opciones para el desayuno. Tienes que hacer un pedido con el camarero de comida similar a un huevo, y puedes pedirla de inmediato. Hay muchos estacionamientos, pero son relativamente estrechos. Ten cuidado. La tarifa del aparcamiento es de 12 euros por noche.

You really can’t ask for more from a hotel. Awesome location, at the city center. The receptionists were so welcoming, efficient and friendly. The staff in the Breakfast Room were so brilliant, lovely food and friendly service. Special Salut to the team : Vinzenzo, Laras, Ilaria. The staff in the Bar were also great, the cocktail was beautifully presented. The room was so tidy and clean, great job to Housekeeping. Please pass our grateful thanks again to everyone and we look forward to our next visit.

Se considera que es un hotel relativamente grande en Europa, los hoteles supervivientes, las ciudades pequeñas, los hoteles tienen su propio estacionamiento, por supuesto, debe registrarse en la recepción antes de poder encontrar el estacionamiento de entrada, otras cosas son normales . Fui temprano sin desayuno.

El tiempo de inicio de check-in se indica como 13:00-20:00. De hecho, el cuarto sólo pudo ser recibido justo antes de las 18:00. No estaba en el equipo de limpieza, sino en la recepción/gestión que permitió al antiguo huésped la ubicación del cuarto hasta las 17:00 (en lugar de las 12:00), así que el deseo del antiguo huésped fue a cargo del nuevo huésped. Las conversaciones de bienvenida a las 13:45, 17:25 y 17:50 son algo tensas, y un ”Bienvenido” amable y cálido es diferente. El check-out todavía tiene que pagar un impuesto, aunque la factura ya se ha cargado en la reserva, lo que podría haberse mencionado en la confirmación de reserva o en otro lugar o, al menos, en la entrada. Así, la aprobación se traduce en una situación desagradable en un debate con un recepcionista fuerte, desagradable y aparentemente perturbado. El equipamiento de la habitación está totalmente bien: si se utiliza el baño como ducha, sería una fuerte parada para la seguridad en el salir (glisante). Situación: a pie de la estación, muy accesible con tranvía, no demasiado del centro, correspondiendo algo (pero no mucho) ruido de carretera hasta las 24 horas y a partir de las 5:30.

El hotel es un hotel histórico, aunque las instalaciones son un poco antiguas, pero el interior es muy bonito, el cuarto, el baño es muy grande, el frigorífico de la habitación es el tipo de congelador, especialmente con un sentimiento de edad. La ubicación del hotel es buena, en el centro de la ciudad, muy cerca de las atracciones, y puede caminar.