Hilton Garden Inn DFW North Grapevine

Baseball weekend Overall our stay was very good. Hotel staff were friendly, hotel premises were clean and well maintained. Room was clean and accommodating. I gave a bad back and I found the mattress to be a little too soft. Not sure if it was worn or if it was just the standard hotel firmness.

Bed Bugs Gross Room 204 has bed bugs….. The young lady at the front desk could care less. Gave attitude when I asked the GM’s number.

The staff were very friendly and kind, especially Brittany at the front desk! The shuttle drivers were prompt and friendly! We had a great experience there!

I stood at the desk for a little bit before the 2 ladies there even acknowledged that I was in front of them. I had to speak before they looked up and the lady that checked me in acted like she didn’t really want to be there and I was bothering her for just being there. The smell in the hotel was like a chemical sewage smell. Not pleasant at all. The room had chipped furniture. The tv had showed a blue picture and never cleared up. The bed was uncomfortable. The light in the bathroom flickered on eerily. There were handprints on the back of the bathroom door and dirt on the wall. The only thing that I can say was very good was the breakfast and the breakfast staff. They were very pleasant and greeted us with enthusiasm. We only stayed for one night. That was definitely enough for me.

This was a great hotel for a leisure stay. The food, staff, cleanliness was great.

Nice room. First off our room has a water leak in the bathroom outlet, we were upgraded to a suite to stay on the same floor with our friends which was good. The bar was out of a couple options of beer we prefer and they did not have items stocked to make a Bloody Mary. We went down the next morning for what we thought was a continental breakfast and it was not good. The eggs were cold, sausage was overcooked, they were out of mix to make waffles then we got told we had to go to the front desk and pay for self serving what little we ate.. the hotel booking says “cook to order” food and there were no clear signs anywhere telling us we had to pay when we arrived downstairs to the breakfast area.