CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

Doesnt have a water dispenser but otherwise stay was great

The hotel is in a great location, easily walkable to downtown attractions and restaurants. While the room design is minimalist, it was decently sized and the bed was quite comfortable. Only drawback was some noise from guests and street due to location.

I am as eco-friendly as they come, but basic amenities were missing: * coffeemaker had no stirrers * no tea, just coffee * only one towel The bathroom shower was also ergonomically weird - you had to go all the way into the shower to turn it on (thus freezing myself in a cold Michigan day). People were nice and the room was clean and quiet, but there are better hotels downtown.

Parking is $48 a night. Be prepared for this fee, not included in your stay. Beds are comfy, rooms are clean. Very basic hotel, no extras. Nice location, walking distance to many restaurants and some nice shops. Close to Amway and DeVos Performing arts center.

We decided to stay at this hotel for several nights since it was where the wedding reception we were attending was located. My husband and I were very disappointed, as were many of the other guests who were staying here for the same reason. We sacrificed the convenience of the wedding venue for a very poor hotel experience. I would like to mention that this was not due to the staff, whom we had no issues with. As mentioned in several other reviews, the room layouts at this 'boutique' hotel were varied and unfortunately did not take into account the comfort of the guests. Our specific room offered minimal space in the bedroom area, with lots of space devoted to a long hallway as well as an open bathroom area. The bathroom area was not separated from the bed area by a door, and our specific room housed an unused soaking tub and a two glass-sided stall shower. The fastest access to the toilet from the bedroom area required walking through the shower. Also, for a guest who chose to shower earlier than a sleeping partner, the light and noise from the shower would be very intrusive. Fortunately, the toilet area had a door for privacy. Except for the bathroom area which had ceramic tile, the rest of the living space was covered with vinyl tiles that were unsuccessfully supposed to simulate cork. This vinyl provided a very institutional, cold, and unappealing look, similar to a college dorm room. Since so much space was unnecessarily devoted to the long hall and bathroom space, the bedroom area was very cramped. There was no place to sit except for on the bed, or in a very uncomfortable, cheap plastic non-adjustable desk chair near a narrow desk. There were no bedside tables, but next to only one side of the bed was a 'cube' without storage. It was covered with a burlap-like material which we thought was a questionable choice for a room with multiple occupants. The other side of the bed had no such 'table', so if a guest required perhaps a water glass or a CPAP machine on their side, it needed to be placed on the floor. Room temperature could only be adjusted by the front desk, not by the thermostat located in the room. We didn't realize this until after a cool first night's stay when we reported that we thought our room's thermostat was broken. We were informed that room temperature adjustment was only by the front staff. No information regarding this was posted in the room. Regarding housekeeping, a small note on the inside of our door stated that there would be no housekeeping service provided, unless upon request. The closet was in the long hallway. It consisted of a small cabinet with two small desk-sized drawers that were supposed to accommodate all our belongings. In addition, only four hangers were initially provided, but this was remedied when we requested more. There was no safe in the room, which is usually standard in most hotels these days. The hotel is made up of two buildings connected by a hallway in the lobby. A

When we arrived there was a problem with our booking, they said my sister in law had only book a room for one person. They blamed Experian for the cockup. They put 5 of us into a room with 2 double beds and squeezed a portable bed in. my sister in law had booked a suite but they insisted she had not, we got moved on the Wednesday to a much bigger room which was more like what we had expected. The Bar and kitchen was closed for a refurb and this was not mentioned before the booking was made. Other people that had booked from the wedding party who arrived on different days was told the same but it appeared that the problem was with the hotels computer system. The one positive thing was the staff they most of them was very helpful and considerate. We found that most of the restaurants closed by 9pm. The parking system that they have there is expensive and in my opinion made to fail, put our credit card into the meter and thought we had Paid for the hour only to find a parking ticker on the vehicle when we went out to check. Like all big city`s Parking is very expensive and I have never seen so many vehicles with parking tickets before. Yet another example of the motorist be used as a cash cow.

I can’t tell u about the hotel but I can tell u about using their site to book a room. The rate was $169 PLUS…. $90 server fees and taxes. This place uses a service to book their reservations and it’s only after you book do u see the service fee!!! NEVER AGAIN!!