Usuario invitado
1 de agosto de 2023
How this hotel does not have 5 stars is beyond me. We reached out last minute after a terrible customer service experience at another hotel and Daniela, at the other end of the phone, was so incredible. Although there were no family rooms available they did have a brand new apartment close to the hotel free. We could avail ourselves of all the hotel's amenities (breakfast, pool, bar, etc.) throughout. The apartment was perfect, but what impressed me most was the the level of customer service. Everyone, from the team preparing for the weddings being hosted while we were there, to Elena and the team in the restaurant was attentive and warm. Thank you again Daniela, Maria, Marika and Elena for making our stay so memorable. You deserve that extra star...I'm sure it's on its way. Also, make sure you visit the Scavi di Stabbia and Pizzeria da Iolanda while you are in Gragnano.
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