Ulusoy Kemer Holiday Club - Kids Concept

That was a great holiday experience for us. All facilities were pretty nice and beyond the certain point. All inclusive cuisine was perfectly nice. Swimming side was okay for us. Sea and beach was great. Shortly, that’s an extremely decent holiday

Average hotel, FO. Refuse to talk in English at the beginning, stayed in a small old renewed room, crawling insects from the trees and dead branches falling on the roof and trees, view in balcony. I had a stomach problem from the black pepper used to reserve the food. Note I spoke to you hotel lady doctor. Spa management miscommunication, zero sales skills, sauna needs better hygiene. Fruits and vegetables are fresh, Guzlama and Pide are the best food corners. Good animation program, Ms. Nur and Mr. Hogan ;) the best. Good restaurant service, all the stuff in good attitude. Ms. Yasmina, Yulia and the Mr. Who organised our event table on the 13th of May. Smiling faces makes magic, please keep it in mind. Coffee shop thanks for the smiling young ladies are the best service. Pool bar Mr. Cevad Ms. Delara helpful. Asked about the GM from guest relation replied he is always busy :) normally he should be informed immediately if any of the guests asked to see him. Not recommending to visit again, less than a 5* resort. Anyway it was the beginning of the season and I appreciated the efforts to restart. Good luck. Philip Habib.

Starting with staff and finishing with unhygienic environment..pictures are worth a thousand words. Room smells like dirty toilet. Guys, save your money and stay away from this place. In order to keep the raiting higher than 4 stars, I assume this company spends a bit of money.

Our stay was just great, very relaxing. Staff is polite and friendly, sea water was 29deg, unbelievably warm. Room could be more modern but it was OK although bed was a bit too hard and squeaky for me. I had fantastic massage with Inan, highly recommend him and his skills. Everyday food choice is so broad it is impossible to try everything. Fruit and vegetables and super sweet and tasty. Overall we would all definitely come back to the hotel. It feels like you're staying in a forest with lots of relaxation areas, patisserie, Turkish coffee house. Lovely holidays. Minus is that you have to wake up very early to book your sun longer either on the beach or sun deck otherwise they're all taken. It should not be allowed.

This is a Negative Review. Do not get high hopes from this place. Food is very basic. Cooked well but you can see that management does its best to save money. Very low budget. Desserts are the bottom of the food chain - some sort of slices of same same but different cakes. Fresh orange juice - you must pay for. Beach towels are synthetic. Turkish spa - rotten, stinks. Basically disgusting. Towels in the spa stink. Smell of sewage in the bathrooms gives this hotel a special rating... Super old hotel. Built in 1989. Everything (I mean everything!!) is old and dirty. Cleaning stuff dry wipe floors all rooms with the same cloth. If they even come and clean your room at all. We must wash floors with the wet cloth of our own to remove the dirt after the cloth being used by cleaning staff. Barely any bins in the rooms. No tea station in the rooms either. We could continue to be honest but no point really. But in fairness though - most of the staff is very good and helpful. In particular a kitchen staff. We do not understand how is this possible that this place has 5 stars?! Very generously we could give it is poor 3.5 stars with recommendation - do not come back. MOST IMPORTANTLY - the sea is extremely polluted with the garbage/litter! It is simply despicable! You must swim between plastic bags, food bags, pieces of plastic, and who knows what else. Small pieces of plastic waste I don’t even mention. When the sea is quiet - only then you get clean waters. The worst 5 start hotel we have ever been to by far. Hope this review will help others not to be caught by this hotel.

A Brief overview Hello everyone! I hope my review can help you to make a right choice, so you would not regret your money and time spent in the end. No long descriptions, only facts. Hotel territory (8/10) • Flora. The best part of the hotel. A lot of trees, plants, flowers and beautiful gardens. • Cleanliness. Very clean, just nice. • Infrastructure. Walkways, bridges, stairs – great. • Smoking zones. Too many zones for smokers, bad separation conception. Beach (5/10) • Coast. Better choose either sand or pebble of one size. Mixed options bring only pain because sand or small pebbles stick to your feet first and then you step on the medium/big pebbles, ouch. • Sea. Clean water, almost no waves, but there are sharp and slick stones when entering water. Blue flag deserved. • Beach infrastructure. Sun loungers, beach tables, sun umbrellas, WC – good. Half of showers malfunctioned during almost 2 weeks. • Pier. Too long pier occupies 90% of the space so you see from the beach so you cannot enjoy the view. Pools & Bars (N/A) • No points coz I didn’t use them. Food & Drinks (7/10) • Food. Taste, diversity, quality 10 out of 10 no doubt. • Drinks. Everything was fine except coffee. Coffee from coffee machines was terrible. • Schedule. Lunch & dinner timeframes (12pm-14pm, 7pm-9pm) are too short when travelling with small kids. Rooms (1/10) • Wi-Fi. It’s not working in rooms. Very poor signal and speed. I consider that in 2024 high quality Wi-Fi service is a must. • Air conditioning. Shame for the hotel. You cannot control the temperature coz it’s centralized system. It was over 30 degrees and they didn’t turned it on. • Appliance. Old and not working properly. Fridge and ventilation making noise like helicopters. • Furniture. Far from optimal storage conception, only few hangers in wardrobes. • Bath. Bathroom smells like sewage. It is unacceptable. • WC number. You pay for room with 2 WC but get with only 1. Not all family rooms have 2 WC but you find it out when entering the room. Activities (9/10) • Sports. You can choose whatever you want. The hotel provide typical options. • Equipment. Quite good for most kinds of sports. Tennis, table tennis racquets and balls are poor. You cannot book tennis court. In the middle of the day no shadow on court so it’s too hot to play. Staff (5/10) • Kitchen & bar staff. 10/10 • Animation staff. 10/10 • Garden staff. 10/10 • Reception staff. 1/10. They just ignore your requests. Only promises to solve the problems you face. They don’t call you back when you ask, don’t lower air conditioning temperature, don’t even fix the door locker within 11 days. • Client service staff. 1/10. The same. We asked to change the cleaning time, to give us extra «do not disturb label» - no result. Only smiles, promises and excuses. Bottom line I would not recommend this hotel to my friends and family. Anyway, it’s up to you.