Crystal Prestige Elite

I’ve just returned from a stay at Crystal Prestige Elite in Göynük, Antalya, and I feel totally depressed by the entire experience. If you’re an English speaker, I strongly advise against staying here. I’m so sad to have wasted my precious holiday at this establishment. From the moment I arrived, I felt alienated. The staff made no effort to communicate, rarely smiled, and on several occasions allowed other guests to push ahead of me in queues without acknowledging me. By day four, after being completely ignored at Reception when I went to ask about a taxi, I broke down in tears. My three-year-old daughter saw me cry for the first time and tried to comfort me, she was so upset by it, it actually broke my heart. The language barrier was the major issue. Very few staff spoke any English, most were visibly uncomfortable when they realised you spoke English. Of course I don’t expect everyone to speak perfect English in a Turkish resort, but I do expect basic friendliness and an attempt to help. It felt like there was a deep embarrassment or fear of being exposed for not understanding English among the staff. One staff member even walked me away from a busy desk so he could attempt to speak to me without the embarrassment of being overheard by his colleagues. The worst part of the stay came on the last night. While in the lobby bar with my daughter, I was suddenly surrounded by security staff, it was really frightening. One used Google Translate to tell me I didn’t have the correct wristband—a wristband I had never been given and should have had at check-in! I had spent the entire week being treated poorly for this simple reason, and not a single staff member had attempted to inform me. It was devastating. Staff couldn’t communicate and didn’t want the hassle or embarrassment of hitting the language barrier, I was much easier to just ignore or treat like a scammer. What should’ve been a simple issue to resolve instead caused upset all week, when I released I felt utterly humiliated. You find yourself in such a vulnerable position when you check into a resort, you are entirely in the hands of the staff and you have to trust that you will be treated correctly. I would never imagine that the entire team would let you walk around breaking a fundamental rule for an entire week. No one had the basic empathy or proactivity to explain the wristband situation, and I was treated like a criminal because of it for the entire duration of my stay. It was so uncomfortable. Why were we not given a wrist band at check in like everyone else?? If you speak Russian or German, you’ll likely have a great time here. It’s a mostly lovely hotel, not perfect but with great kids’ facilities. The hundreds of five-star reviews from German and Russian speakers show that it is possible to have a good time at Crystal Prestige. But if you speak English be prepared to treated with disdain and ignored. To the management: focus on catering to German and Russian tourists. Stop mar