Mavi Suite Turkbuku

A bit of background: we booked a Mountain View suite for 8 night for a total amount of 2950€. As soon as we got there we found out that: - the room with Mountain View that was sold to us was actually a parking view room; - The safe did not work; - The shampoo dispenser was broken; - Different pieces of furniture where stained and/or damaged; - The bed had only the mattress cover and no extra sheet/blanket to cover yourself. Worse thing was that, when we tried to explain the issues we encountered, no one could even closely understand us and as a consequence help us, this because the bulk of the staff could not speak English and the few that could had a very poor language. We were hoping that this was already enough disappointing but the worst had yet to come. As soon as we arrived to the hotel we left our newly rented car at the hotel valet parking. The morning after when we asked the valet to go get our car they panicked cause they couldn’t find it. We had a discussion with the staff at the end of which the car was eventually found after at least half an hour. In light of all the issues we encountered in less then 24h we asked to talk to the hotel manager in any event. We were first told that the manager was on his way and then that he was actually away for the weekend and could not meet us for the next two days. We also tried to reach out to him directly by text message and received the delightful answer that we were the ones who had to apologise and he had no intention of meeting us before such moment. We could add many other things, these were only the main issues we had. Another disappointing thing was the breakfast which was exactly the same for 8 days in a row, with no variation of any kind. Furthermore we asked to have our eggs done with no milk and we received eggs with butter, which logically is basically the same for a lactose intolerant. We also discovered at the moment of the check out that all the coffee from the breakfast were not included and they had been charged to us without even telling us (the question in the morning at the bar was “do you want tea or coffee?”). Last but not least, one morning the room service cleaned our room but forgot to make our bed. We found it at night completely undone. It was the worse hotel experience we ever had in our life and we highly recommend nobody to go there!

Unprofessional Service and Disappointing Experience Our stay was disappointing due to unprofessional staff and a lack of basic amenities. We had an issue with hot water in our room, requiring two calls and two trips to the front desk. This dragged on for over three hours, and no one bothered to check the problem themselves. Breakfast was even worse. The only options were bread, cheese, tomatoes, honey, and a few egg dishes. As a vegetarian, I paid $20 for a bowl of fruit and $10 for a glass of orange juice—items you’d find at even the smallest hotels. It’s hard to believe this hotel has a 4-star rating on ******* or Google. On our checkout day, we arrived at the breakfast area at 8 AM, hoping to eat before leaving at 8:15 AM. The first staff member showed up at 8:05 AM, clearly unprepared. Despite telling him we had to leave in 10 minutes, we received nothing and had to leave without the breakfast we paid for. Not a single staff member offered to pack food for our trip to the airport. Housekeeping was also unprofessional. While cleaning, they rolled up the sheets and accidentally took my AirPods. Thanks to “Find My AirPods,” we located them in the laundry room ourselves, as the staff insisted they were still in the room. I wish there had been an option for a refund after the first day. I’m just relieved I only booked two nights.

Mavi Suits her zaman sevdiğim mekanlardan birisidir. Yenilenen odalarında aradığınız tüm konfor ve ihtiyaçları bulacaksınız. Herşey pırıl pırıl. Temizlik, mükemmel çalışan klima. Odaların ve banyonun büyüklüğü ideal. Personele gelince hepsi son derece ilgili, güleryüzlü ve kibar. İsim isim belirtmeden herkes için geçerli. Hem ön büro hem de plaj ve restoran bölümündeki herkese bizi evimizdeki gibi rahat hissettirdikleri için teşekkürler. Ve mükemmel mekan sahibi Cemal bey’e de böylesi güzel bir işletmeyi Türkbükünde uzun yıllardır servisinden ve kalitesinden asla ödün vermeden yaşattığı için tebrikler. Son olarak otel müdürü Polat beye tüm yardımları için teşekkürler. Türkbükü’nün açık ara en güzel konum ve işletmesi.

Harika bir tatil deneyimi yaşadık, deniz mükemmel, kahvaltı ve servis çok çok iyiydi. Çalışanlar çok güleryüzlü ve ilgili, servis çok hızlı. Bundan sonra her yaz bodrumda tercih edeceğimiz tek yer olacak. Özellikle umur beye özeninden dolayı teşekkür ediyoruz.

Giriste guzel karsiladilar,otel yenilenmis guzel,iskelede ***et iyi