Kaibang Hotel Geermu

Room air-conditioning is terrible, central chiller is not functioning. F&B wise, only one non hotel operated Chinese restaurant within the hotel with horrible waiting time. However, breakfast wise is surprisingly very good by local standard.

Great breakfast buffet. Huge room, but weird shower setting.

- laundry service: I don't understand how an hotel rated 5* does not propose laundry service, even from outside for a fee... There's only 3 machines available to clean your clothes yourself so it's pretty busy, only one have a "drying" function. At least 2 of the machines are leaking so the laundry room is extremely slippery. - Hot shower in the room is not stable and turn suddenly cold to burning hot. - Breakfast proposed a large choice but the quality is very low. Sausages are cold. Jiaozi are very dry and lukewarm. - Hospitality: I never saw the employees smile, except the cleaning lady. The general attitude is pretty rude and not inviting, except from the manager and one man helping me scheduling a tour. I was reminded twice by a call, 3h and 1h before leaving, to checkout on time. Super rude. Never experienced that before and it really felt they were in hurry to throw me out. + The room are big though. Conclusion: Generally speaking, it's a 2 to 3* quality hotel. But even 3* have a better hospitality. If they could improve the attitude, like in other province of China that would be ok.

作為一個五星級酒店，很實惠了。但是一個五星級酒店，東西真的很少…連刮鬍刀都沒有…這是我住過的五星級裏最寒酸的（奇怪的關注點）。而且定房前我看到有泊車服務的，也沒提供。不過酒店有充電樁很方便，但是需要自己移開。前台小姐姐很温柔，客房服務也很好，服務人員都很好！

晚上10點入住沒有門迎沒有行李員，衹有一個前台女服務員，辦理過程全程沒有笑容，辦理快結束的時候我問攜程鑽石會員可以升級房間嗎，看了我一眼説看一下，1秒回覆我已經升級豪華大床了，結果我住的根本就是預訂的普通的房間，和攜程上的豪華房圖片根本不一樣，辦理好了看我一個人拖着2個大行李箱也都不問我要不要人來幫忙，我硬是現在前台等了好幾分鐘，我老公停好車進來才上樓，這種情況我在其他酒店從來沒有遇到過，不知道是不是這個酒店沒有行李員，但是作為酒店服務人員難道不應該有這種服務意識嗎，同樣的問題第二天退房也是一樣都沒有行李員的，前台人員也同樣態度冷漠，讓我等查完房才能退按金，説到按金，現在很多酒店都不收按金，尤其是沒有mini吧的，這家酒店就一瓶農夫山泉15塊，一瓶氧氣罐20元，還要收300元按金，退房還要讓我等查完房才行，我都説了這兩樣我都沒用，結果服務員告訴我還有一個一次性浴缸套也是收錢的，真的搞笑哦，我就告訴她沒事，我等你查完沒問題我再走，我可以等，這個酒店的硬件説實話沒得説，但是服務方面真的太差勁

入住體驗太好了，房間寬敞，衞生乾淨，沒有老酒店的痕跡，前台男工作人員小莫服務很到位，非常滿意！早餐尤其贊，不愧為五鑽酒店，如果有機會一定再來格爾木，來格爾木一定還住這裏。