Riu Hotel Astoria

The issues started as soon as we arrived at the hotel. We asked where we could park, and the receptionist told us we could park in front of the hotel if we find a spot. We found a spot, but the parking attendant didn’t speak English. He told me we could park since there was a free space, then signaled another car to take the spot. Before that, he kept asking me for a ticket or a tip. I went back to reception, and they said they couldn’t give me a ticket unless there were available spaces. I thought they were joking. Ok. Could you check if there are any? Can I be in two places at once? I wondered. We ended up parking in another parking lot at the back, which was quite far away. Not to mention that the path was cobblestone with huge gaps, so you can’t pull suitcases or a stroller; you have to carry them in your arms. Eventually, at some point, they told us we could park in the underground parking. We had to pay 8 leva for just over an hour, and then we moved the car to the underground parking, where we paid 25 leva per day.It was time consuming and whenwe want it to move it in the underground they put me the same questione.If I was there and if there are any available places.Very funny these employees.After I said that it’s not possible to put me that question and she should check on a little raise tone she checked on the computer and she told us that there are available. They have two restaurants, one Italian and one Asian. The Italian, the first night, it was closed. I asked an employee standing in front why it wasn’t open, and he told me it would open on Monday and Tuesday (it was Friday). The second night, I saw it was open. I asked an older gentleman standing at the entrance, and he just said, 'No reservation, you cannot go.' Ok,just I wanted to know how can we make a reservation.I spoke to the manager, who apologized for the misunderstanding and made a reservation for us for Monday. It was actually the same food they had in the main restaurant, except you had to go through the hassle of making a reservation. We stayed at Astoria Mare because we had a superior double room, but the restaurant required a reservation, so we had to go eat at a restaurant quite far away, in the other hotel. The food was okay, but not very varied. Almost the same food every day and many low-quality products. The desserts were unimaginable, with the same taste, a thousand creams and colorings. Almost always the same. Only the cake-like ones were okay. Breakfast was the same every day. The beach bar only operates until 5:00 PM. If the drink is bad, they’ll serve it like that and then laugh behind your back. This happened with a customer who received a cola that had a very odd color. And then, after he left, she told her colleague, 'We have a cola problem,' and laughed. I actually wanted to get the cola. She wanted to give me the bad one, but I heard when she told her colleague. I told her I didn’t want it if it wasn’t good to drink.Unfortunately, I didn’t see where

New hotel, close to the beach and promenade. Comfortable room with a nice view. Delicious food, especially meats, fish, fresh vegetables and fruit. Beer and drinks was quite good. Nice evening performances for children and adults - bravo for entertainment abounds especially for Melisi. Staff coordinated sunbeds on the beach - did not allow reservations, if there were not enough loungers on the beach, staff made extra. Only one minus- water in outside pool was a little bit cold for my children.

I had an amazing stay at this all-inclusive beachside hotel with a private beach. The cleanliness throughout the hotel was impeccable, and the food was absolutely delicious. The main restaurant offered a Mediterranean menu, and there were two additional restaurants that required reservations—one Italian and one Asian. I particularly enjoyed the Asian restaurant, where the biryani and tom yum soup were exceptional. Overall, the experience exceeded my expectations, and the price was very reasonable. Highly recommend!

Astoria Hotel is very modern and clean. The location, next to the beautiful beach, makes the hotel even better. The food is really good, especially in the asian restaurant. The big advantage of this hotel is the animations. I highly recommend going to a zumba class. All the games and fun were taken care of by the wonderful animators. Melissa, Emma and Zlatko were really special and they made our stay even better. Something I could find fault with is the quality of the drinks.... They were not good... But the rest of our stay was perfect!

It is the second year we spend our summer vacation here. Last summer we had a pleasant surprize and we left home with the certitude that we will return. This year was even better, true that it started with a problem, but we've solved it. You cannot appreciate the fact that althought there are lots of children it is clean....and I know...I am mother. You cannot appreciate the clean windows despite the millions of little fingers and little noses, the nerve( if I am allowed to call it this way) to have white front for restaurant tables even if at each table there is at least one child fighting his/her mother to replace broccoli with chocolate.....and both leave difficult stains.You have to appreciate the medical soap with disinfectant and glycerin present in each bathroom, unfortunately there are hospitals that do not have that. Nobody is perfect, but, congratulations you are almost there! Special thanks from our family to the manager.

The hotel and the room are very clean The staff very frendly and helpful The food is various and very tasty Every night the hotel organises events and spectacols The pools and the beach are very clean The Italian and Tokyo restaurants have very good food

The hotel is very nice and is located right near the main street where you can go shopping, or even the port for those who prefer to take a walk along the sea instead. The rooms are large, spacious and very clean, the breakfast is well stocked and at the reception everyone is very kind and ready to help you with anything you need.

+ Great location next to the beach. Also close to Varna (only 20 minutes by bus) so perfect for a quick day trip to Varna. + Separate area on the beach with a bar exclusively for hotel guests. + Lots of sunbeds and beach umbrellas available at any time during the day. Very convenient! + Spacious rooms with a big bathroom and balcony. + Some staff members were extremely nice and helpful. Especially Dimitar who handled restaurant reservations (thank you for accomodating our needs) and Pasindu from Sri Lanka (thank you for being so cheerful and friendly). + Two theme restaurants (Italian and Japanese) available at the hotel at no extra cost for all inclusive guests. The Japanese restaurant was amazing! - It'd be great to have more pools. One big pool, one smaller one, and one for kids are not enough for two big hotel buildings and all the guests. Pools were always very crowded. - Staff members in the main restaurant didn't speak English so it was difficult to learn more about the dishes served. - Generally staff members were rather distanced, didn't smile, and didn't engage in any small talk with hotel guests. That's why it was so great to meet Dimitar and Pasindu who were so friendly and open.

The rooms are nice and clean. Combining the number of shezlongs at the beach and at the pool makes plenty of seats for everyone. There are at least 3 bars that we used and an extra one at the beach. Most beverages are good enough. The food is tasty and the one at the asian restaurant is absolutely great. Nice entertainment and water sports (polo, volley) programs. The staff has always been nice.