Godavari Village Resort

It is a lovely resort, and the scenery is nice. Unfortunately, my stay was not as pleasant as I expected it to be. I arrived at 3 AM on my first night; luckily, there was a staff to help us check-in. However, when we went inside our room, we had no hot water for the shower, and the toilet smelled really bad. It must have been an ongoing issue, as I see a scented diffuser inside the toilet. The following day, my other friends shared that they had very hot water in their rooms, and it was so hot that they had difficulties showering. To my surprise, the hot water issue was fixed in the afternoon, but the smelly toilet remained the same. We had to check out three nights earlier as the smell was unbearable. The spa has not opened, and the gym looks like it hasn't been touched for years. It's a great place if you don't expect to use the spa and the gym.

I regret to mention that despite my inclination to award a 5-star rating, I must express my disappointment with the lack of attention given to our overall service by the F&B manager and other staff. It appears that their primary focus lies solely on catering to the needs of VIPs. Anada Gautam has truly excelled in providing exceptional hospitality service. He went above and beyond to take care of us and delivered an outstanding food service in a highly professional manner. Unlike other managers and staff who seemed to prioritize VIP members, Anada Gautam made sure to attend to our needs. It was disappointing that the manager didn't even bother to inquire about our satisfaction with the food. We are immensely grateful to Anada Gautam for taking such good care of us. When we return, we would be delighted to see him again and receive his exceptional service. He is truly the backbone of this hotel and deserves a well-deserved raise. While we appreciate the overall property and the hospitality provided by the front desk, it is evident that the F&B manager and other restaurant staff working from 8pm-10pm lack the same level of professionalism displayed by Mr. Anada Gautam.

I was on my family holiday, the resort is in an amazing location but the resort needs really renovation to compete with today's hospitality market. Good service, cleaned and calm environment, you will definitely enjoy with your family and friends. Huge space and green everywhere. Again my suggestion, do the refurbishment ASAP. Best Wishes.