Premier Inn Gloucester (Quayside)

very satisfactory

Whilst the staff are all really pleasant there is nowhere near enough of them - I waited over an hour for a dessert to be told “these things happen” the manager was also manning both the reception desk and breakfast on the 17th which seems unfair on her. Added to the fact that there is not enough parking adds up to a 3 out if 5 experience

The room was certainly not like the adverts and far from lived up to expectation. OUr family room on the ground floor was very tired, scuffs on most walls, cobwebs in most corners too. The curved shower curtain rail was barely hanging on as well. We were a family of three but only one cup was provided in the room which was strange. The breakfast was reasonable but no black pudding as advertised. Positives were the blackout curtains and the staff. All the staff we friendly and helpful.