Usuario invitado
19 de febrero de 2025
The rooms were small, but clean, modern and comfortable as you would expect from a Prem Inn. A group of 11 were visiting for an event at Hartpury, had spent a good few hours travelling and we were looking forward to having a couple of drinks and some food before bed. However, we were surprised to find that the bar/restaurant area was being staffed by only one man...and what a man he was. With other families and workmen also wanting feeding and watering, Maxwell was unflappable as he took orders, served the food and drinks and calmly explained the situation. Our table was booked for 1930 but we didn't eat until gone 9 as one man can only do so much. He was later joined by the equally excellent La, who was manning reception and then running across to the restaurant to assist Maxwell with serving the food. We left around 10pm, arrived for breakfast at 7am to again find Maxwell holding the fort again, on his own, fresh as a daisy. We all agreed that it was utterly ridiculous that on a night when the hotel was full, Premier Inn are expecting one man (plus chef) to run the bar while the receptionist is sprinting back and forth across the car park to check people in and serve food. Whatever you are paying Maxwell and La needs to be doubled and we would all like them to be personally thanked by management for the job they did by going above and beyond to rescue the reputation of Premier Inn.
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