Extended Stay America Select Suites - Denver - Cherry Creek

The hotel no longer provides dishes, coffee maker, toaster, dish rack. No Kleenex, no shampoo. No coffee in the morning. Good luck!

Worst hotel I have EVER stayed in during my 63 years!!! I was afraid to sit or sleep on the sheets. The room was filthy. The staff were rude. When I reached out to Priceline about the issues, the rep told me that I had to work it out myself. There was nothing and no way to improve my situation.

DO NOT STAY HERE. There are homeless people all over the property, I told staff about a man sitting and blocking the stairs and was told he was fine where he was; I was then awoken at 2 AM after the staff had gone home by cops removing the man the man with a bullhorn and sirens. In the morning there was human urine and trash all over the steps. Your key will randomly turn off with no explanation. You will not ever be able to find staff, I suggest checking all of the property and when you still can’t find them go to the laundry room and knock until the kind housekeeper will get your key fixed; in her words “I’m not even supposed to do this”. I was informed by the front desk that one of the cars in the property “might be stolen”. Denver has 39 car thefts a day and this hotel doesn’t register cars or give hanging tags. I also witnessed homeless people sleeping in their cars on the property. I understand homelessness is an epidemic, but Denver’s violet crime rates are higher than the national average and higher than most major cities, myself and my partner are small women. It’s a miracle that they somehow have 4 stars on google. Do not stay here!! The police put victims of crimes and witnesses to crimes in the building as well, which just adds to the safety concerns. The rooms are disgusting; dirty walls, dirty floors, dirty showers, no hot water in the kitchen areas, washers that don’t spin your clothes, etc. I was waiting to get lice or bedbugs my first week there. Ultimately the price was ridiculous for no staff help, being locked out and all my safety concerns. If you want to always be looking over your shoulder, want to live near bio-hazards and love carrying pepper spray with you, this is the place for you!

Great service. I was able to check in early. I was driving alnight and the young lady at the front was very understanding. I recommend this extended stay to everyone. There's so much to do in this qrea

Such a nice experience. We had a super fun time exploring xheery creek and red rocks. Our accommodations are cozy and just what we needed. The staff is so friendly and welcoming. I will refer this hotel to all my friends in Texas

We reserved the room for our business purposed because it is located one block away from our location. We had people arriving to check in on Thursday. At 11:30am on Thursday the hotel called to let us know that they had 'overbooked' the rooms and they were 'so sorry' but our reservation was being cancelled. They did not offer to help in ANY way, just said 'sorry for the inconvenience' like it is just inconvenient to have people come in expecting to have a place to stay and then do not after traveling for over 16 hours. I called corporate and they did the same thing. Apparently, this hotel just sells room (what corporate stated) and even if you have a reservation, it is first come first served. The corporate person stated that the hotel should have transferred me to the next closest hotel so that I could see if they have anything available there (me...not them) and that should have solved the problem. When I explained that if I have a reservation then I should not have to call all of their properties to see if they have any available anywhere...that should have been offered to be done for me as in 'we are sorry we overbooked this hotel nut we do have a room available at this other one' at the very least. She then stated that she would call the next property (which was 21 minutes away) and they confirmed that they did indeed have a room with 2 queen beds and it would be held for us. Upon giving her our credit card information and conceding that we would now have to just rent a car...she informed me that when trying to add the reservation...they did not have 2 queen beds available anymore...even though she just called and spoke with someone named Emanuel and he assured there were 2 rooms with 2 queen beds and one would be held for us. When I asked how she could possibly call and confirm and STILL not get the room for me, I was told that we could now get a room with a couch that could be slept on. When I asked if that was the best they could do...have our guests sleep on a couch...she hung up on me. This hotel is not only a joke but obviously only care about making money and hove no problem with leaving people out in the cold if necessary. I plan to complain to every single entity that I can about these abhorrent business practices...they should definitely not be in business and if you are thinking about reserving from from them...think again.

It was a good stay for the value. Area pretty quiet and the staff was very helpful. I stay at this hotel a few timesa years for sith my family and the hotel itself is super cool. We will come back next spring

I had to leave the property for another accommodation, after checking in. The first room I was sent to was completely not cleaned from previous guests. After returning to the lobby and getting another room key, I found the sink faucets leaking and spraying water all over the counter. I returned to the lobby again and was told a maintenance person would be “right over” to fix this. After waiting for 45 “right over” minutes, I packed up my belongings, returned to the lobby and requested my four night stay money back. This request was granted and I left to find a suitable property. I called the hotel manger’s phone number listed on her card, after departing. That phone number got me to the company’s reservation robot. I would never book with this company again.

Re:Booking Bargains Extended Stay America Priceline VacayPlay.com TripPro.com When I arrived at Extended Stay America, I was told by the manager Janette that my room reservation was there, but that my payment from the third party booking site(s) (bookingbargains.com or vacaplay.com) was not. I waited a total of five hours. And at the end of that time, I was told that they no longer had a room and they never received my money in all that time. Although my credit card was charged, Jeanette was not very helpful to those whose money had not arrived. Any time she went to the computer to check her reservation, time stood still.Like she didn't know what she was doing. By the end of the night she would tell me that, the manager said.That the room was no longer available for rent.So I waited there.Many hours.For nothing. At one time Jeanette was gone for over an hour as I stood there waiting to recheck my status. She lied and said that she was answering the phones but I called the hotel and no one answered. I even called the E.S.A reservation line and THEY called to try to find her but no answer. My calls to the manager Kriss were also not answered. Guests would come in and wait and finally give up and had to come back later. Many people were turned away while I was there, waiting for my nonexistent room at Extended Stay America because these third party sites Like *********** and BookingBargains.com overbook rooms. So even though these people had printed confirmation numbers, there were no rooms for them either and they were turned away. The weekend had a concert at the Bronco stadium as well as Denver Pride. I tried a total of 3 times to get a room to have my payment taken but not given to the correct people. I was not refunded on this fiasco until July 10th. After many calls and emails to all involved. NEVER will I use a third party site to book anything again, no matter how cheap they are, I will go directly through the hotel websites. What a scam! Never have I had such a bad problem with these sites. LESSON LEARNED.