Premier Inn Glasgow Pacific Quay

The evening meal was appalling. We paid for the meal deal and then a few add ons. We ordered the gammon and mixed grill. Incredibly disappointing mixed grill, steak was small and undercooked, the gammon was smaller than a fried egg and inedible, the chicken was the size of half a tomato and dry. The gammon steak of the other meal was the size of a fried egg and incredibly salty. Our server was very inattentive and disinterested. When asked if we could move to a window table we were given a look and told the tables hadnt been cleaned yet. They later came back and moved us although they didnt seem pleased and then she ignored us. We have stayed in many premier inns but this is the first time we have had to complain. I didnt complain at the time as i felt it wouldnt be heard and i didnt want to make a scene. We had had an incredibly arduous day as our son was admitted to hospital. We just wanted to be served with a smile and get some decent food. Your servers may need to be reminded that they do not know what kind of day their customers have had and a smile and some courtesy goes a long way. I work in the hospitality industry so i understand if you are at the end of long shift it can be difficult to keep smiling but we must. As regular customers of Premier Inn we were incrediblt disheartehed by this experience.

The premier inn was clean, reception was spacious and the staff were helpful and friendly, the room was a good standard and the food good, good value for money too.

Place severely run down had to get room service to remove 2 soiled chairs in room on arrival fan in toilet not working...stains all over the room . Then had evening meal which was dreadful asked for garlic mushrooms no garlic just watered down breaded mushrooms..mixed grill was a disgrace supposed to have medium sirloin steak was more like a fillet steak well done on one side rare underneath sausages tasteless egg not cooked right chips like cardboard...wifes had tex mex burger .it was Over done struggled to cut it, the overall state of the hotel it needs a complete renovation chips on wall painting coming of curtains hanging down....as for breakfast we'll scrambled egg watery fried egg could have bounced of the floor and for the rest bacon blackpudding mushrooms all swimming in grease..all in all the most terrible hotel stay I've ever had would not recommend to my first enemy ...

Very comfortable facility which is perfect for Hydro. Room was nice although we did only get only 1 bathtowel in the room. We had to ask for another from reception. Most rooms have ahower over bath which is a problem for us but reception were able to change our room to a walk on shower instead. Very good value for money.

Stayed at the Premier Inn right across from the SECC – perfect location for concerts or events, just a short walk away across a footbridge right outside the entrance. The parking is really convenient, though not the cheapest. The restaurant and bar were excellent, with friendly and helpful staff making the experience even better. The onsite Costa was a nice bonus – great for a quick coffee or lighter breakfast option if the full Premier Inn breakfast isn’t quite what you’re after. All in all, a very comfortable and well-situated stay. Would definitely return.

Been here about 9 times now, this time was the worst ever. Self check in not good, was better with the personal touch. Didn’t get much sleep due to fire alarm going off during the night and may I add the staff only 2 what we saw need extra training on fire alarm procedures, then no sleep after that and night after that due to upstairs occupants, reported to a member of staff who informed the manager but apparently we should have reported to reception, which I may add is unmanned now and rang the night before for two hours without anyone answering. Thought informing the manager would be better than reception staff. Go figure. Have sent a complaint, but told because I didn’t inform reception they wouldn’t do anything. I asked for an escalation but still the answer was no. Also the morning after the fire alarm going off no chef was available so only continental breakfasts available Thought there motto was ‘a good night sleep guaranteed’ Probably only when it suits, will not be returning again as it’s gone right down in my estimation.