Premier Inn Glasgow City Centre South

All in all was a comfortable stay, a plus on the breakfast staff so friendly and hospitable. Breakfast was very good, hearty and warm. Only surprise was I had to pay again at the front desk even though I already did online upon booking. Yet to be resolved by Trip.com customer service side. I hope it will be soon and I can my refund.

Walked in to be checked in and was told check in isn’t until 3pm I said I’ve paid extra for early check in, no other words were spoken but to be given my room number and details for breakfast, unwelcoming from the start. Walked in to a dirty room, stains on the table, bedding ripped, black marks all over the base of the shower and dirty hand prints all over the back of the door. Went to speak to reception… We don’t have another room we’re fully booked so I’ll get housekeeping to go and clean it, no apology or anything. While I was downstairs the head housekeeper walked into my room where my daughter was without knocking. Then was asked oh you want the room clean I said yeah i have a list of things to which no one asked where the problem areas were. I then had to ask her clean the table as she was grabbing her things to leave she said I’ll be back I stood at the door and heard her say something to another staff member in a different language and laughed. Then came back in with a pink cloth and wiped the table. Pink clothes are for TOILETS!!! So I went and spoke to the duty manager who was very apologetic and said she’d have a word with her and send someone back to the room, which was fine the things that were missed originally were then cleaned. Later that night after returning for the night about 11 we realised our door would lock but if you pushed the handle down to open the door it would open although it was meant to be locked. So a member of staff came up and we checked no one can gain access from outside which they couldn’t not even staff so that was fine, bed is comfortable and got a good night sleep but I will never go back there and will look at other budget hotels like travel lodge or holiday inn express from now on. I paid £108 for this night away and ideally I would have had a refund and went somewhere else. Never felt so unwelcome in a premier inn before and I travel a lot.

Very enjoyable stay and the staff were very accommodating, perfect for those who want to explore the city centre but don't want to deal with the noise of evening weekend party goers. Other services were easy to locate from the hotel if people didn't want to eat in.