Hôtel les Reflets Jaunes

We walked 20+ kilometers to Givet from Dinant, and were more than ready for a hot shower and a relaxing evening. What we got was a hotel that was closed. We were given keys and access codes via telephone, and found we were the only living souls in the place. Our room (the "famiy suite") was large and clean, if a little worn. There was a pot to boil water for tea, but no electrical outlets to plug it into...we figured it out. But when I ran the water for a shower... NO HOT WATER. And yes, we tried everything! I phoned the mystery voice, and was told there is nothing he can do to fix it. We used the teapot to heat water for a sponge-bath, but that's cold comfort when you've paid for a proper hotel room. We saw no one the following morning; there was no answer on the phone. No good.

Promised wheelchair access but there is a large step at entrance. There is a portable ramp but this is not easy to use. Breakfast was slow and some food was not fresh. Staff were friendly and helpful when they were present but not always there and clearly not trained in hospitality. On the last morning we were woken by the cleaner entering our room at 0715 then having a loud argument for next 30 minutes with her colleagues as she clearly thought we had gone. Some electric sockets in rooms don’t work and some showers weren’t hot. As mentioned, staff on site were friendly and helpful - clearly the problem is absent and disinterested owners. Otherwise excellent.

The rooms are awful, musty and old , the air conditioning units are useless , the sweat was pouring from us , the pillow is so hard it gives you a headache , the bed was like a slab of concrete, with a horrible wool like sheet from the 40,s or the war , i didn’t think sheets like this still existed, the bathrooms are dated , one room had no toilet paper , another no air conditioning control box, the kettle had no plug socket to plug it in and had to be moved to the floor , the carpet in the rooms had seen better day , broken curtains, we all occupied four different rooms and they were all pretty much the same , depressing , it was a depressing end to the holiday , your not even allowed to take your coffee to the bedroom from breakfast or your charged , we had to pay for rooms before we had seen them and if we had seen them first we would of left, truly dowdy depressing place .

We recently stayed here on a visit to Northern France. We really loved our stay here, the room was more of a suite than a room and due to town being quiet as we travelled in the off season we were able to have a takeaway in the room as there was a small table and 2 chairs provided in the room. The room and hotel were very clean and all the staff helpful. Although we did not book breakfast, we did see it on the day we left and it looked fresh and plentiful. Car parking was around the corner but in a secure compound. The owners couldn't have been more welcoming and friendly. We will be back on future trips! thanks again :)

Un très bonne accueil du réceptionniste qui nous a accompagné jusqu’à notre chambre. La chambre supérieure était très grande et très propre. Salle de bain très spacieuse également ! Le buffet petit déjeuner était juste top! L’hôtel dispose d’un parking très pratique. Il est vraiment situé dans le centre et donc tout proche des restaurants et de la Meuse.

L’hôtel bien situé, il est facile de se garer à proximité. La chambre est correcte, la salle de bain est grande. Côté propreté un peu juste, des cheveux dans la serviette de toilette, un interrupteur démonté, des affaires du précédant client dans l’armoire.