Hellenia Yachting Hotel & Spa

The Hellenia hotel front desk staff said on checkout that we had eaten things in room and said we owed money on checkout... THIS is NOT a LEGIMATE billing and I told staff to remove charge. THE FRONT DESK staff did not remove the charges and NOW I am having to DISPUTE the credit card charges of approx $40 This experience really cancels out a lovely stay for an older hotel that has a great location and beautiful beach setting!

This hotel is rated 4 star but can't see how this rating has been achieved. Great location hotel on the beach, however, it has deteriorated and is in need of refurbishment. We found some of the staff unhelpful, and quite short tempered and angry. Breakfast staff were particularly unhelpful, and intolerant of the customers. The reception staff also seemed intolerant and stressed. The rooms are in need of upgrade, and the tea and coffee facilities in paper cups is new to us. Breakfast was limited, but the evening meal we had on the last night was quite good, which gave this review an extra star.

We stayed for a week on a guided tour with Titan travel. On the third day my wife fell on the stairs, broke her arm and taken to the local hospital. The group leader was of no help despite this being a part of Saga. My wife is 78 and I am 80. We speak no Italian. The Hotel was extremely supportive. They allowed us to take all of our meals in the room for four days and check out late afternoon for the flight. They scanned and sent all the documents to our insurer. Arranged a doctor to attend and one young woman came to the room and sorted out the complicated sling for her arm, the instructions for which were in Italian. We are eternally grateful to all the staff. You will be in good hands. Additionally the hotel is pleasant and the food excellent.

The only plus of this hotel is the beach. It's a 1 minute walk and there are plenty of lounge chairs and umbrellas. There are lifeguards on duty all the time. It is a rocky beach, no sand. No extra charge for towels or chairs. However, I was disappointed with the staff and hotel room. For people working in hospitality they don't care to help the guests. The WiFi is so spotty, it goes in and out all the time. I asked for help, all they said is our room is far from the router and I should stand closer to the door to use it. I had to take a meeting there, and ended up in the lobby as it was the only place I could find the WiFi was good. It is really hard to get taxis here, even though there is a stand outside. We asked for help calling a taxi to take a kayak tour and gave an address that is not far from the hotel at a landmark. I even told them the name of the kayak company so they could use that for google maps if it was easier. For being locals, the taxi and hotel staff clearly didn't know the area. The taxi got lost, and we missed our tour, and paid extra to come back. When I complained to the hotel that the taxi they called was not competent, they said it was my fault that I gave a wrong address. It was a tour company website address so you would think the staff would be familiar with it. The walls are paper thin, we could hear people partying and it was tough to sleep. The AC kind of works, again depending on what part of the room you are near. I am sure there are less expensive hotels around with nicer staff. Don't stay here unless your entire vacation is to sit on a rocky beach.

I have been in this hotel for one week in July 2024. The check in was extremely fast and in few minutes we got the room. The room was large enough, very clean and with excellent air conditioning system. The personnel in the hotel at any level, from the reception to the restaurant, is very polite and collaborative. A special mention must be dedicated to the external part of the hotel, the swimming pool area and above all the beach. The hotel has very clean and very well maintained private beach. In few steps you are passing from the lobby to the beach. We spent an amazing week of holiday. Final positive point is that the hotel is two minutes walking distance from the bus terminal, that means it is extremely easy to get the bus to go to Taormina or Catania airport at very low cost. I will be for sure again in this hotel. Thank you very much