Heirloom Hotels - the Mansion

Estancia en una buena experiencia, buen desayuno, buen personal, bonito edificio. Cerca del centro de la ciudad, el servicio de limpieza es realmente bueno, además, el gerente del hotel, el Sr. Houssine, nos ayudó a asistirnos en el recorrido por la ciudad si se hospeda en la mansión. Realmente lo recomiendo.

¡Teníamos chinches en nuestra cama! Nos fuimos inmediatamente a otro hotel y recuperamos nuestro dinero solo 2 meses después después de tener que llamar y enviar correos electrónicos 20 veces. ¡Muy mala comunicación y cliente poco amigable! El pasillo no estaba limpio, teníamos los pies pegados al suelo. La televisión no funcionó.

Llegamos aquí el 8 de octubre. Habiendo reservado la habitación dúplex. la escalera al área de la cama elevada no tenía pasamanos, y solo una parte del área elevada tenía una barrera, lo que no nos pareció seguro. El sofá cama y el sillón de la zona inferior estaban manchados. Desmontamos la cama y abrimos el sofá cama, con la intención de prepararlo para dormir. El sofá cama estaba lleno de chinches y se veían manchas de sangre en el colchón. Le enviamos un WhatsApp al gerente, quien nos ofreció un reembolso, pero aún quiere cobrarnos la primera noche porque no volvieron a reservar la habitación esa noche. ESTABAN FELICES DE RESERVAR INMEDIATAMENTE LA HABITACIÓN SABIENDO QUE TENÍA CHINCHES. Por suerte no desempaquetamos las maletas y conseguimos reservar en el Novotel, que fue genial.

¡La peor experiencia hotelera de mi vida! La habitación estaba literalmente llena de chinches, como una colonia. Había bichos por todas partes; cama, suelo y paredes! ¡Por supuesto que no dormimos en toda la noche, tratando de protegernos de estos insectos vampiros que nos chupan la sangre! El hotel ni siquiera nos reembolsó, mientras sigue respondiendo a nuestras solicitudes de que el reembolso se realiza por su parte. Todavía estamos luchando en casa con los insectos, porque fueron trasladados en nuestro equipaje…

Horrible hotel with only minuses: *Firstly, we have a huge number of bedbugs, which run right in the pillow, they are visually visible. On the first night I counted 8 pieces only in my pillow, my friend and I quickly jumped up and were afraid to go to bed at all, they were crawling everywhere!!! I was bitten by one of the bugs and an allergic reaction developed. On the first night we tried to contact the hotel representative, since there is no reception at all, but no one answered and at 04.00 in the morning we went with friends to another hotel. *Secondly, the photo does not correspond to reality at all: in fact, it is a dilapidated and shabby building, where everything is covered with boards. The stairs in the main hall creak loudly and are quite dangerous, especially for people with disabilities, although the websites state that the hotel is suitable for people with disabilities. As a person with a disability, I had to climb with great difficulty... *And finally: the hotel representative never returned the money! Although on the second to last day, he finally called us and only after we posted a review. He asked to delete the review and then he would return our money., with only minuses: *Firstly, we have a huge number of bedbugs, which run right in the pillow, they are visually visible. On the first night I counted 8 pieces only in my pillow, my friend and I quickly jumped up and were afraid to go to bed at all, they were crawling everywhere!!! I was bitten by one of the bugs and an allergic reaction developed. On the first night we tried to contact the hotel representative, since there is no reception at all, but no one answered and at 04.00 in the morning we went with friends to another hotel. *Secondly, the photo does not correspond to reality at all: in fact, it is a dilapidated and shabby building, where everything is covered with boards. The stairs in the main hall creak loudly and are quite dangerous, especially for people with disabilities, although the websites state that the hotel is suitable for people with disabilities. As a person with a disability, I had to climb with great difficulty... *And finally: the hotel representative never returned the money! Although on the second to last day, he finally called us and only after we posted a review. He asked to delete the review and then he would return our money....

This is the worst hotel I have ever seen! The photos are completely misleading! We checked into the hotel during the day, but when we returned from our walk and went to bed, bedbugs bit me, my wife, and our friends! My friends and I were in different rooms. There was also a strong unpleasant odor in the room, no air conditioning, just a window. The hall and kitchen were very dirty, and the room itself was dusty. There is no reception, so there was no one to turn to. We were forced to urgently find another place to stay because no one was willing to sleep with bedbugs. The hotel shows maximum disregard and disrespect towards its guests. The website also claimed that the place was suitable for people with disabilities, but that is not true. Our friend had to struggle up the stairs because the building has no elevator, and there is absolutely nothing provided for people with limited mobility! We wrote many emails, but we never received a refund. This place is horrible, and I strongly advise against visiting it.