Charme Hotel Hancelot

The address of the hotel is not easy to find. Building itself is too old

Joli hôtel. Bon petit déjeuner. Il faut faire l'entretien de certaines fenêtres ainsi que la porte de la douche.

We arrived at this hotel at around 4pm after a long day driving from London. Our initial impression was really good, beautiful old building with lots of charm. The receptionist was very helpful and sorted out parking for us. He then casually explained that we would not be charged for the 15 euro parking as the hotel had no hot water. He explained that it had not been working since morning, a plumber had been and ordered parts and would fix it the following morning. We agreed to stay the first night as were very tired and expected it to be working the next day. Our room was huge, very quirky but also quite tired, needing some painting but we actually felt this added to the charm. The following morning we had an amazing breakfast in a stunning dining room. We checked again and a new receptionist informed us the plumber was coming in the afternoon now, not morning as previously informed. However she said if not fixed we would not pay for the 2nd night. We decided to check other hotels as was meeting friends at 4 so needed to bathe etc. rooms in hotels of the same standard in the centre of gent on a Saturday last minute were nearly 300 euros and we wouldn’t be able to check in before 3 . As guaranteed it would be fixed we stayed and spent the morning exploring beautiful gent. On return we checked again, plumber was still not here. Our room now was freezing. We had to fill a bath with kettles, unsafe and not practical. To add insult the towels were damp with holes in. The next morning we checked out, it still wasn’t repaired. The same receptionist then charged us full price for 2 nights, no mention of the 2nd night free as promised. We complained that the hotel had not provided the basic hot water and heating for a whole weekend and we were not prepared to pay £180 per night . She spoke by phone to someone and then said we had free parking and would offer a further 50 euros off We were given an e mail address to complain to. I have contacted them twice, they haven’t even acknowledged it. I appreciate this issue was beyond their control but the way it was dealt with was disgusting. The hotel continued to accept full paying guests without providing basic facilities and quite frankly they didn’t seem to think this was a huge issue for the guests It is such a shame as the hotel is lovely and is close to the centre however on close inspection it is totally overpriced for what you receive The customer service is disgraceful and I would not advise anyone to stay here

We stayed during a cycling trip. An amazing hotel, elegant, stylish and charming. We felt as if we had walked through a portal into the past. Our room was huge and the bed comfortable. We liked the box of assorted tea blends for our use, a nice touch. The staff were very helpful and the breakfas was very good. Slighly away from the centre but only a short walk. We would definitely come back here and feel again as if we were entering a historic novel.

When we arrived we immediately noticed mold in the bathroom. My son is asthmatic so we asked to move to another room. The rep tried saying the mold was "part of the paint". After discussing she moved us to another room. The walls were cracked, the doors cracked where you could see outside, and the patio had about 1000 cigs and 3 inches of slush. The shower curtain had mold, and all around the room was filthy. The staff leave at 10pm so we felt very unsafe. Walls do not block the noise of other guests. The photos are not accurate and the entire hotel is filthy. I want old world charm, but this place is falling in! We left the last night and got another hotel.

Situated in a quiet street this place has to be visited. We chose the Superior Charm room with the beautiful original bathroom. It was stunning, the breakfast the next morning had a wide selection and the staff were very polite. For the bathroom alone this is such a good choice. We also used their parking spots opposite in a secured locked garage.

The hotel has a lovely faded charm. It needs a bit of TLC but it’s clean and comfortable. We stayed in room 1A which has an amazing sunken bath (see photo). The breakfast is varied and fresh. The best thing about this hotel though is its staff. Gilles and his staff are so welcoming and accommodating. We arrived in pouring rain and the young woman on the desk helped my husband to park the car in a tight garage spot and then helped us carry our luggage up the stairs. I asked if they would fill my water bottle and they were happy to. They had no problem with us having take out delivered and were prompt with delivering pillows and towels.

Lovely, charming, almost timeless hotel. Old-fashioned, classic feel. Great location. Cool room. Onsite parking. Friendly staff. Smashing breakfast. Interesting architecture and fittings. Lots of stairs.

We spend two nights in this very nice hotel just outside the city center of Ghent. The hotel is easy to reach by car (remember that it is in the low-emission zone, so check whether you need to register your car before entering that zone) and is within about 20mins walking distance to the center of Ghent. We also used the indoor car parking of the hotel (remember to make a reservation for that as it only fits about 4 cars). Our room (a deluxe double) was located on the second floor of the hotel (no elevator but that was no problem for us) and was very comfortable with a good heating system. The room and bathroom were very spacious and clean. The room, and in particular the window frames and windows, could do with some maintenance though and a good paint job. The bed was very comfortable and the room was pretty quiet, so we had a very good sleep. Breakfast was very nice with a good selection of food and drinks, including some local specialties. Also, all the staff were very friendly, professional and helpful. We would definitely consider staying here again when next in Ghent.