Grace1107
11 de septiembre de 2024
I stayed at the Quality Inn Gettysburg Battlefield on August 13, 2024, and have been a frequent guest over the past three years. Unfortunately, this recent experience has left me extremely disappointed with the hotel's customer service. After checking in and out, the hotel placed a hold on my credit card for the amount of my stay, which is standard practice. However, the hold did not drop off after a few days. Upon contacting my bank, I was informed that the hold would remain until September 12, 2024, unless the hotel faxed a request to release it. The following week, during another stay, I brought this issue to the front desk. The lady I spoke with assured me that hold should have dropped off the night I checked out, but it hadn't. I explained what my bank had told me, and she said she would have the person responsible call me. I never received a return call. The week after, I called the hotel again and left a message for the same person who handles these issues. Once again, I received no return call. On September 3rd, while in the area, I stopped by the hotel to follow up in person. The same front desk lady took down my information again and told me the person I needed to speak with wouldn't be back until Monday. I mentioned that my calls have never been returned, but she insisted "She returns all her calls." I responded, "No, I'm still waiting for this issue to be resolved, and no one has called me back." No call back from the visit on September 3rd. I am frustrated and tired of trying to get this resolved. The hold will eventually expire in a few days but this lack of communication and disregard for customer service has soured my view of this hotel. Although I used to enjoy staying here, I will be looking for other accommodations in the future that offer better customer service.
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