Fairfield Inn & Suites Lexington Georgetown/College Inn

I cannot believe that Marriott allows this place to be open. It is an actual construction site. I typically choose Fairfield inn's as a clean and safe place to stay with my family (small kids). This was anything but safe, or clean. First, there is no sign or label on the building. We drove around for over 10 minutes passing it many times as it is clearly a CONSTRUCTION SITE (workers going in and out) and looks closed. Only to see one door with the word "Fairfield" etched on it... we walked in having to ask if we were in the right place because we could not believe what we were walking into. The girl at the front desk was anything but apologetic, the only words she said were "NAME" then handed us our keys. The description on the website calls this a "renovated hotel"!! Please tell me how? Maybe a couple rooms have been renovated? Rooms full of drywall dust, and windows still covered in poly that we could not see out of! If it wasn't 10pm after a 10 hour day of travel (with very young kids), we would have left and went elsewhere. I honestly could not believe that I was able to book this hotel with not even so much of a heads up as to the state that it is in. As a platinum member I will definitely be bringing this straight to Marriott. Please don't make the same mistake as I did and book a room here.

I wasn’t ever informed of the hotel being under construction/renovation until I arrived. Had I have known, I wouldn’t have stayed here, especially not at the price I paid, not to mention the issues with the room. The moment I got there and turned on the bathroom lights, a fuse blew. The staff was very nice about it, but it took them awhile to get it fixed because they apparently had to find a key to the room the fuse box was located. That was the main issue other than there being no vending machine or convenience store at the hotel, I assume due to construction. However, there were other little things, like my phone in my room never did end up working, though I said something about it twice, there was an exposed sensor of some sort on the wall, a bedside light was hanging with exposed wires, the wallpaper in the bathroom was coming off and the towels smelled like cardboard. They obviously were brand new, but brand new linen should be washed before first use. Overall, not a good stay. You could tell the hotel would be beautiful when finished but I didn’t want to stay while it was being developed. Not pleased.

There are a number of reasons I gave this hotel a Terrible Rating. First off, we booked this hotel for the final leg of our vacation because it had an outdoor pool and a hot tub. Imagine our surprise when we pulled up and saw all kind of construction going on, and NO POOL OR HOT TUB - it was dug up. If you go onto their website today, they show that there is a pool and hot tub. False advertising! We go into the hotel to check in with the front desk and the person working there spent at least 30 seconds on her phone texting before even looking up at us. We get to the room and discover there is nothing that says what the WiFi password is, so we go to call the front desk. Guess what? The phone is not connected. So we go back down to the front desk to get this information and to let them know about the phone, and they told us we did not need a password and acted like it was no big deal that the phone was not connected. There is a security door that leads to the parking lot, which says keep this door closed at all times. Well it remained open all night. So much for security. We went to breakfast the next morning, and there were few choices. Some scrambled eggs (all watery), there was supposed to be sausage and gravy (both empty at 8:30 a.m.), and besides that, there was bread for toast, bagels, some danish and yogurt. Not much of a breakfast. We went to the front desk to turn in our room key when we were checking out, and the person behind the desk took the key and said nothing else. Not thanking you for staying with us, or how was your stay. Would NEVER come here again.