Ascott Gurney Penang

The reception is friendly and helpful. The infinity swimming pool has a magnificient of the and surronding. Breakfast is good. Across the road of the hotel is Gurney Park where the hotel visitors can walk or jog in the morning or evening.

Location is great, very clean, spacious rooms, huge varieties of breakfast, beautiful swimming pool The only thing I would comment is the extra bed, it is sunken in the middle, so it was very uncomfortable to sleep in. We didn’t ask for a change as at that time the hotel was very full and extra bed was very limited But we let the receptionist know when we checked out

My last stay at Ascott Gurney Penang was in Oct 2024. I travelled with a girlfriend and it was my first time staying. The experience was fantastic (the room view, the service provided, the cleanliness of the room, the pool and gym facilities etc) thus, this time I brought back my family and my in-laws to stay again (3 rooms). Was slightly disappointed this time. 1. The rooms assigned this time were not great, all low floors and the views were restricted (my last stay the room view was superb!) 2. There were lots of birds in the swimming pool area and I think the hotel should do something about it. There were droppings on the floor around the pool and after swimming for a short while, I felt uncomfortable as I could see something floating in the pool as well so I left…. 3. On the 2nd day morning, servicing staff promptly made up my room but not on the 3nd day morning. I was out between 10am to 1pm and was surprised to see that the room was not cleaned. I had to personally go down to the front desk to make the request to clean up… But overall, the service was still good, staff were courteous and helpful in general. I recommended Ascott Gurney to my husband this time, but he was quite disappointed with Ascott Gurney Penang, especially with reasons listed above and still prefer The George Penang where we stayed in end 2023 instead.