Swiss-Garden Hotel & Residences, Genting Highlands

The room was fair clean, but it does have some mold smell when we checked in the room. the toilet is fair clean, it would be better to have a hair dryer. Location is perfect, 5min drive to Gohtong Jaya, and have a lot of grocery shops nearby

First, the last Hotel was Wind Mill and now is bought over Swiss Garden, The blind located at kitchen was too thin until outside corridor can see thru, no privacy in the family hall. No proper signage for check-in / restaurant or to Parking. Swimming Pool closed on certain hour / day for cleaning, (No info until you go to swimming pool level) my kids no chance to swim at all due to timing and rain during our stay. The family hall couch is dirty, curtain with stain. Cleaner please look into this matters! A bit pricey during peak day.

Environment best Breakfast best Near to kedai makanan enak the viral kedai Swimming pool closed 11am to 1pm Swimming open on night with warm water but no too warm couse the wind is too cold Swimming pool if you stay at block D, so little bit complecated when want to go to swimming pool due to swimming pool at another block

The room was clean and spacious but the rooms are confusing . A bit of a hassle to park and find the room. The phone in my room was not working. A bit difficult to call the room service. Staff was friendly and check in was smooth. No iron in the room. Need to go to the lobby and ask for the iron.

Great hotel for my kids. They had a lot of fun at the playground but they can't swim coz the management didnt allow them to swim. My kids wear jersey, not the swimming suit. It's really frustrated!

This is the first hotel we've ever checked out early, it was dreadful. At check-in there was only one staff (all staff were kids) so we had to wait. Staff weren't  clear about lots of issues, from parking, breakfast, room make-up and potential noise. While checking in the nearby massage girls were trying to get us as customers, highly unprofessional. We tried numerous times to call Front Desk but never got thru. Had to go down from 31st floor. One first morning we posted 'pls make up room on the doir' but when we returned later no service. We were never informed to notify front desk for daily service, crazy. Everytime we had to exit the carpark we had to queue at front desk to get validation, a huge pain. Breakfast was basic, tables were soiled, only black coffee...we only came one morning (paid x5). The internal and ext noise was shocking. Slamming doors from before 6am esp the cleaners at the refuse bins, who were also shouting at each other. Externally, all we could hear was hooning cars and motorbikes. This morning there was a small dog barking in the corridor. Very very disappointed, to say the least. We should have checked out on the 2nd day.

Nice hotel with good amenities. Easy to find food. Very nice pool with beautiful view!!!. Definitely will come again.

The hotel's service is very good, the location is good, and the breakfast selection is diverse and delicious, but very fast finish due to too many customers there. Only the massage at the lobby needs to be aware of the final price in advance to avoid any misunderstanding.

From the moment we entered the hotel lobby, we were impressed. The interior decor was luxurious yet warm and inviting. The family room that we booked was spacious and clean with comfortable double beds and linens. The room was overlooking the ocean which had a fabulous view. There is a kettle, a small fridge and a large TV which we loved. The bathroom was nicely decorated with unique tiles. They provided plush towels and top of the line toiletry sets which they would replace every day.