Ion Delemon Premier Suites Genting

Hotel very good stay , friendly staff & helpful . Room very clean & nice .

Good service and comfort to stay will recommend other come again

The hotel was so good. Will come again. The weather so cool and it's good for honeymoon.

Check in from 11 to 15 July 2024. Check in reception is at carpark level 3 . It was a very bad experience. We were given a room at Tower 5 506 under Ion Delemen Premier suites. When we enter, the floor was dirty. It looks like the place might have been vacant for a while. It had a musty and sewage smell. The table is full of marks that cannot be removed. We asked for high floor but were given level 6. The cabinets in the hall are invaded with cockroaches. The master bedroom bathroom door cannot open wide enough as the hanger bar blocked the door way. They do not provide face towel. The safe in the room cannot be used. The corridor is full of dust and hair with no maintenance done. Call and WhatsApp the receptionist after the sent serviceman to dismantle the bathroom bar. I strongly request for a room change and given Tower 2 Level 16 04 under Grand Ion Delemen Hotel. The management is under Maple Home.The room was better at least the corridor does not look dirty. The living cabinet still have small cockroaches. The drain smell still exists. The master bedroom blanket has red blood stains. It shown that the housekeeping did not send it to wash. Housekeeping only clean your room if u stay more than 4 days. Please do not book this rooms especially if you want a happy trip.

The toilet in the room smelled bad for the three days we stayed. When I got up the next morning , I press the cleaning notice in the room ,but no one came to deal with it at 9.30pm. I complained to the management staff in the apps, and the answer I got was that the room could not be cleaned until I stayed for more that four days. In the end, the management staff said they could only change towel for you. Fortunately the staff were polite.

On our last day the shower ran out of water and water was dribbling out. Another room that was booked had a foul smell coming from the toilet that affected the whole room. Might be a drainage problem. Also the issues that we face aren’t quickly resolved as they need to send picture or video for verification which takes awhile. Too many processes which delays things.