Usuario invitado
7 de mayo de 2025
A very mixed experience. The facilities are very good: the room was comfortable, the bathroom and especially the shower were excellent, wifi worked well, the dining room was lovely, and the breakfast buffet was extensive and delicious. But… for such an expensive hotel, there were way too many problems and instances of sloppy service. When I first arrived, the gate to the parking lot was locked and the intercom used to ask staff to open it wasn’t working (got profuse apologies). When I got to my room, the safe was open with the bolt very visibly sticking out and making the safe unusable (got no apology). One night, I returned to the hotel around 10 pm, only to find the entrance gate closed and locked, and no one answered the intercom - another couple and I waited on the street for some 10 minutes before someone finally opened the gate (got no apology). And, on my final morning, when I was ready just after 9 am to check out, there was no one at the reception; the person I asked in the dining room told me to call some number; I declined and said I expected the hotel to get someone in the reception (got no apology). What a pity that the staff and their conduct don’t match the quality of the physical facilities!
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