Usuario invitado
4 de febrero de 2023
Booking this room I was thinking it would be mediocre. I was off on that. We had a double queen suite, so did our two adult kids. We were all very happy. The place was super clean. The 4 kids, ages 5-10 had a blast swimming in the pool. The kids were all going skiing for one day, and we all sat in the breakfast area for about an hour and a half before they left for the day. The breakfast was very good, surprisingly so-eggs, sausage, potatoes, cereal, oatmeal, pancakes, pastries, and whatever anyone would need to get ready for the day. Good coffee too in very clean eating area (wasn't starbucks but above average). The best part though was the customer service was well above average. We were in there for awhile, kids coloring and being at times rowdy, etc., and the staff were all super patient and nice with the talkative/busy/rowdy crew we have. Shout out to Donovan and crew. Donovan was working the front desk, and the sweet lady working the breakfast area were the best!! sorry I didn't catch her name, but wished I wouldve. They were both very kind to all of us adults and all 4 gkids. Very accommodating and better than many 5 star hotels weve been to as far as customer service goes. They went above and beyond in the CS dept. That kind of customer service is hard to come by lately in the post Covid era. Rooms were very good too. Clean, comfy beds, and the room we had was spacious with a small living/kitchen counter area.. The prices were less than I'd expect for the service and accommodations. The last two places we stayed at were triple this price for one night and well, left a lot to be desired. Not one thing to complain about. Perfect stay all the way around. Ive never reviewed a Holiday Inn Express, and probably would not have if it werent for the fact I felt compelled to give the employees here a well deserved shout out!!!
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