Usuario invitado
30 de octubre de 2023
We just returned from a trip to Gatlinburg, TN this past week, October 22-26, 2023, staying at the Courtyard. I have stayed at several Courtyards, and had high expectations, but was very disappointed in this one. From the time we checked in to the time we left, I never felt welcomed. The front desk staff was always preoccupied or stepped away from the desk, most often to smoke outside by the front door. On our last morning there, I was told that I had already checked out! I had done nothing and most definitely had not checked out. The staff was rude and very unapologetic as to admitting that they had made an error. And this hotel was the very first out of all the hotels that I have stayed at, both Marriott and every other brand, that did not offer its guests free coffee in the lobby. There was a "Starbucks" in the hotel, and to get a coffee, you must pay. I had purchased the breakfast package, and was still told that there was no free refills for coffee. We did order breakfast one morning and it was awful!! The eggs were overcooked and the bacon was terrible!! I would have preferred to have an actual Starbucks breakfast! Even though I had a paid breakfast, we chose to eat elsewhere!!! The only thing that I can say positive about the hotel is that is is next door to a great Pancake Restaurant! For the amount of money that I spent for 4 days at this hotel, I cannot recommend it. Look elsewhere!!
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