616mindyf
22 de julio de 2024
This started as a disappointment as soon as we began the check-in process. After traveling 8+ hours to get here from Michigan, we were first met with a customer service representative who made us repeat multiple times that “no” no one in the family smokes or vapes. We are not smokers, we don’t smell like smoke, and either he was implying we were dishonest about smoking, or he was so busy listening to every other person checking in with other representatives, he was not listening to our response. Once we finally got our credit card on file, he would not give us our packet with our key cards. We had to wait for a concierge to bring us to our unit, about another 10 minute wait. Once we got to our unit, our disappointment continued. We are Westgate owners in Orlando at the Town Center in one of the high rises, with a 4 bedroom lock off unit. We have owned through Westgate for about 14 years. In that time, we have owned in the Villas in Orlando, exchanged to Branson, the Lakes (Orlando), Myrtle Beach, SC, Williamsburg, VA, Cocoa Beach, and most recently in Daytona Beach. Every time we have received a unit equivalent to what we would expect as owners of Westgate. Daytona Beach is a different situation, but we were still provided with a unit on the beach overlooking the ocean. We were treated as equal owners in every resort, regardless that our actual unit is in Orlando. That changed with Gatlinburg. We exchanged two of our bedrooms to this resort. The unit we received is a split two level, one bedroom downstairs and the other upstairs. There are minor cosmetic damages in the unit (e.g. knocked walls, nail polish on tables), but the interior is nice. If I were a guest at Westgate, the interior would impress me. The exterior is where the disappointment lies. The unit the placed us in is in the valley. The balconies do not face the naturally wooded environment of the Smokey Mountains, they face the unit directly across from you. The one in the upper unit additionally has a second set of barricades completely blocking any views other than the unit across. In the little bit of woods visible beyond the retaining wall, there is a lovely view of their drainage system and an old bag of garbage. Out to the front of the unit, again, views of drain pipes. Everywhere else throughout the resort, the balconies are off the back of the units. We were out in one of the few that has a balcony off the side, with only a view of the neighbor. When we asked about this, we were told it us because we are not really owners. Sure, we own in Orlando, but those units are essentially oversold and hold no value here. Owners in Gatlinburg should easily get an equivalent unit in Orlando, but no Orlando owner should expect the same in Gatlinburg. According to our concierge, via Interval International, Gatlinburg is a premium resort whereas Orlando is maybe elite. Also, what were we thinking to exchange within Westgate? Interval International is so much better. We requested a ch
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