Premier Inn Newcastle (Team Valley)

I stay here at least once a month and the service is always brilliant. The staff remember me, which after driving from Southampton is wonderful. My favourites are Laura Gray and Ricky, can’t thank you enough for always been so welcoming. Prem plus rooms are my favourite and are always spotless. I drive alot for work and this is my favourite premier inn site.

Lovely stay and breakfast at the Teams Valley premier Inn. Comfortable rooms and welcoming staff on arrival. Ricky at breakfast was very welcoming and helpful, he even gave our 4 year old an activity booklet to keep her engaged. Lovely food and very clean.

Wehave been a loyal customer of Premier Inn for many years, appreciating the consistent quality and value your hotels have traditionally offered. However, I am disappointed to report that my recent experiences have not met the standards I have come to expect. During our stay at the Team Valley Premier Inn, We encountered several issues that significantly impacted my experience. The hotel appeared to be poorly maintained, with cleanliness being a major concern. Additionally, the staff seemed disinterested and unengaged, which further detracted from the overall experience. The dining experience at the Thyme restaurant was particularly disappointing. The food, while initially looked promising, was served with stale bread and without butter. My soup arrived without bread, and the burgers were served cold. Despite bringing these issues to the staff's attention, the response was unsatisfactory, and it took considerable effort to eventually obtain a refund for the meal. Given these experiences, I am hesitant to consider Premier Inn as my go-to hotel chain in the future. I hope they will take this feedback seriously and address the issues to ensure that future guests do not encounter similar problems.

From the minute we walked into the hotel were very friendly, nothing was too much trouble. Room was standard for a Premier Inn, food was very nice. I would recommend this hotel, great access to Gateshead and Newcastle. Nicest curry I’ve had for long time and breakfast was lovely.

I cannot fault the Customer service by ALL staff in this hotel. Nothing is too much trouble. I travel with work and stay here every month, staff always ask me how my journey was and more importantly know that I need a glass of wine when it comes to dinner! Staff are genuinely interested in everyone, which is quite rare these days, Thank you!

The room is nice and spacious, very relaxing, and very clean. The bed is king-size with amazing mattress and pillows. The shower is amazing. Great internet, coffee machine with pods, and a small fridge which is very helpful and useful. Parking is spot on. Very near too Team Valley shopping or Metro centre shopping. Perfect in every way.