Hoteles ideales para familias en Garden Grove

El hotel cuenta con una excelente ubicación muy cerca a Disney y con varios restaurantes a tan solo unos metros de distancia. Lo primero que me gustaría resaltar es el buen servicio del personal de la recepción, siempre atentos a cualquier necesidad y también nos permitieron hacer un late check out el ultimo día. Lastimosamente el hotel es antiguo y se nota bastante en ciertos aspectos. Las habitaciones son amplias y bastante cómodas sin embargo el colchón del sofá cama es incomodo y no permite tener un buen descanso. El techo de algunos halls les falta algunas placas por lo que se ve todo el cableado interno. El hotel tiene mucho potencial de continuar siendo una excelente opción, ojalá la cadena Marriott decida invertir para mejorar algunos de los aspectos más antiguos y gastados de las instalaciones.

Extremely disappointed in the service that I received at this property..especially being a Marriott hotel. To start off, arriving at the hotel the exterior was extremely dirty..trash cans overflowing with garbage, spills in the parking lot and stains on the concrete made it seem like theres no attention or care to the outside? Not too good on the first impression..arriving in the lobby it was nice however at check-in I was checked in by the front desk supervisor who didnt recognize my Marriott Bonvoy elite membership? no additional assistance offered? no breakdown of amenities? the check didnt seem like a check in you would get at a Marriott hotel. Upon entering the room, it was okay, only bad thing would be the mattresses, they are very hard and make a lot of noise if you are moving around on them. The next day I call down to the front desk to request my room to be serviced as I was leaving for the day and upon my return, I enter the bathroom, and the lights are on and women's make up is on my sink?? I also seen a water bottle on the desk area that is not mine? I take these items down to the front desk and show the supervisor and all i get is ”sorry about that”..no interest on how it happened, no sense of security for guests or anything else. I had mentioned that it looks like someone was in my room and there was no further action? On day of departure I had asked for a later check out, just 1 hour past regular check out time which is 11 and the front desk sounded annoyed and let me know I could only get 30 mins extra and anything after that I will be charged. As a Marriott Bonvoy member and a guest in general this was very disappointing overall..will not be staying again.

El hotel es un poco viejo y el equipo y las instalaciones son viejos. Pero el hotel es lo suficientemente grande y está cerca de Disney. Es muy conveniente conducir solo y el estacionamiento es enorme. La suite en la que nos alojamos no era tan buena como dijimos cuando hicimos la reserva. El baño siempre se sentía sucio y el piso estaba pegajoso. ¡No lo compares con el sombrero chino! ¡Queda un largo camino por recorrer! Valor medio por dinero

The booking at Days Inn Garden Grove was most dissatisfying. I had difficulty finding the location and reached out to the hotel. The representative was extremely rude on the phone indicating there was no medical center nearby and he had a customer in front of him saying, ”you need to hold on.” Essentially, the customer who had just arrived was more important than me, who was lost on the phone. Turns out, the medical complex I was in was directly next to the Days Inn (Harbor Inn) motel. Upon arrival and check in, I realized the door was broken and wouldn't shut all the way. There was also a very strong cleaning/chemical smell that was truly overpowering. It smelled like a strong carpet powder had been spread all over the room. Lastly, there was very little water pressure and the towels were all very tiny, as if for small children. With these items in mind, and with the ironing board propped up under the handle of the door for safety, I attempted to sleep and checked out in the morning, an early checkout from my 4 night scheduled stay. The manager was unavailable and the same representative told me the manager would call me regarding a refund for the early check out. I had checked in around 9pm and checked out before 9am the next day. I was charged a full 4 nights' stay PLUS a deposit and never heard back from the manager. I had to send an email through the app and received a short response of ”Hi, we are sorry to let you know but the reservation was non refundable and non cancellation anytime.” I called back and asked to speak to the manager and was told by a representative that because I was offered another room, I cannot receive a refund. I left my phone number again and emailed again asking that a manager call to speak with me directly. I have not received a call. I was, in fact, offered another room. However, I was not offered quality/caring service, I had a room that wreaked, I barely slept because I felt unsafe (the screws were literally falling out of the door lock), and the shower essentially didn't work. I showed the representative videos and pictures of all of these things. I assure you he did not care and did not seem surprised. What was the likelihood that another room would be better? And the fact that a manager will not speak to me speaks volumes. I would highly recommend that you seek another place to stay. Best wishes to all for safe travels and a stay that affords you simple comforts like a working door and shower.

Antes de entrar, me envié un mensaje al hotel en la aplicación Hilton honor. Cuando me encontré en el hotel Jenelle estaba en la mesa delantera y me recuerda y mi mensaje, ella también se fue de su camino para acomodarme con mis necesidades especiales. Cuando me fui y regresé Bevz todavía recuerda lo que necesito antes de hacer. Estos dos empleados sorprendente son sólo el tipo que quiero ser el rostro de mi negocio. Me quedo en muchos hoteles y raramente veo este tipo de servicio.

This is a nice establishment. Clean rooms, nice amenities, great staff and management. I’ve stayed here twice in November and October of 2022. With no problems. The beds are comfortable and if you need a microwave, you have an option to book a suite or you can use the community microwave in the washer and drier room. It’s in a great little hub of Garden Grove with plenty of great places to eat. If you decide to stay there check out the restaurants at Euclid and Garden Grove Blvd, you won’t be disappointed. I recommend if your in town and looking for a place, its worth a stay.

Limpio, ordenado, te dan lo que ofrecen, buen precio, justo enfrente está una plaza con Walmart, Little Ceasar, In and Out, etc, buena zona, muy tranquila, solo un poco lejos de Disney pero si tienes auto no hay problema, solo vas a la derecha por Garden Grove unas cuadras y en West das a la izquierda, unas cuadras y llegas a Katella, ahí está Disney, en 11 minutos llegas. Sin duda volveré, personal amable y habla español.

La habitación es limpia, el baño es grande, con microondas de toallas eléctricas, muy bien. Pero no hay agua caliente eléctrica. El desayuno es bueno, aunque es una versión ampliada de desayuno tradicional estadounidense, pero también es más rico, bueno sabor, los niños les gustan mucho. El personal de servicio es muy amable y cómodo. La próxima vez se hospedará en el hotel.