Usuario invitado
14 de octubre de 2024
My parents and I booked to stay at this hotel in May next year. Unfortunately, we received an email this week to say the hotel is changing from a La Carte to a buffet style evening meal. To say we are disappointed is an understatement!!! Some may not understand, but my parents and I do not enjoy buffet food for several reasons, and I can not say that we have ever had a good experience with buffets. I can just about endure it at breakfast, but for an evening meal, we like to enjoy this with the people we are with rather than getting up and down for food, drinks, and spend time queueing. We often find people touching food with their hands and not being very hygienic, which is not pleasant and puts us off our food. Often food is not hot or replenished. If we had known it was a buffet, we definitely wouldn't have booked elsewhere. You may read this and think we are being petty and we should cancel and book elsewhere, but we each have our own opinions, plus we do not wish to lose our deposit, which is a lot of money to us; we work hard all year to be able to go on holiday, and we reasearch everywhere we decide to go. We understand the hotel may have their reasons to do this, but it is definitely already not a great start before we have even arrived, as it has already given us a bad impression of the hotel. I feel the hotel should honour bookings already made based on it being an a La Carte, but clearly that won't happen from the email we received. I'm afraid offering soft drinks and wine does not make up for this change; something else we have to queue for, as food is the large part of a great holiday, which we feel a buffet often does not come close to providing. We are not happy at all!!!
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