Usuario invitado
25 de diciembre de 2024
We booked a Family Room for December 23, 2024, directly through their website. Upon checking in, we were met with a rude shock. The room was in an unclean and unacceptable state, located near the road with a strong, pungent diesel smell. We requested a different room, only to face yet another disappointment. The walls of the new room were dirty and stained, and the toilet was disgusting and foul-smelling. We immediately called the receptionist/manager to show them the condition of the room, but they offered only lame excuses. It was evident that the room had not been properly cleaned after the previous occupants, apart from the bed being made. We had high expectations after seeing the pictures online, but the reality was far from it. The hotel's maintenance is appalling, and the rooms themselves look old, dark, and nothing like what is advertised. After traveling for hours to reach Gangtok, we simply could not stay in such a filthy place. We decided to leave and book another hotel. Despite being charged over ₹13,000 per room, this was the standard of service and accommodation provided. I wouldn't even give this hotel one star. Ultimately, we lost a total of ₹14,000 and had to find alternative accommodation. This experience was extremely disappointing, both in terms of the hotel's maintenance and the management's response.
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