Our check-in was pretty straightforward, no surprise since we stayed here in the past, staff are pretty cold and disinterested, not rude, just cold. My family enjoyed the last trip so we returned. Our room was as expected, with one exception, the mini kitchen was supplied with utensils, and pots and pans previously, not anymore. The hotel has an interesting HVAC system, the twin suites have a master bedroom loft, and adjacent bed over looking the ocean, very beautiful and relaxing, unfortunately the hotel switched the A/C off and put the heating system on, this made the loft area very warm, I tried to adjust the multiple thermostat controls, but was unaware the AC main was off. The in room phone system was turned off, so the only option was to trek up to the main desk. The front desk clerk and I went back and forth with translators, till I got the Heating system information. I thanked the clerk and headed back to reverse the thermostat settings which did help, along with leaving the glass door to the ocean patio open. Crisis averted, the sounds of the ocean was blissful. The next day we returned to a nicely cleaned suite until I noticed a large piece of chewed gum left on the display shelf, trust me it was gross, I asked my family if anyone left this? I knew the answer before asking, no one in my family are gum chewers. It then became clear the someone in house cleaning left it there, never seen that before on all my travels. When checking out I mentioned the AC/Heater issue as well as the chewing gum issue, and to no surprise to me, there was no interest, discussion or maybe even a halfhearted we apologized for the inconvenience? Nope not at Sun Cruise, the clerk just motioned for the next person in line, I actually laughed, shook my head a little and headed out the door. The one positive thing we took away was, we unanimously decided to never return to Sun Cruise,
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