Usuario invitado
31 de enero de 2023
We stayed in Roman 211. We stayed there on November 4th and 5th 2022 and were there for the Lone Star Rally. The room was decent, except for some sort of hole in the floor under the carpet which was fairly large and enough to make you trip. They advertise continental breakfast but at checkin we were told there was no breakfast. Upon waking up on the 5th and doing our thing around town, we returned at around 3:00pm and discovered that our room keys had been deactivated. The front desk clerk told us that it is policy to reset the keys everyday. Also, upon coming back to our room, we noticed that housekeeping had not passed. When I talked to the front desk about needed new towels and wash cloths, we were told that housekeeping doesn’t clean occupied rooms. All of this for a total of $503 for the weekend. I know it was during a special event but for that much money, they could have provided breakfast as advertised and had housekeeping straighten up a little.
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