L'Ultimo Mulino Wellness Country Hotel

Charming Hotel and grounds. Perfect for couples, relaxing. Most professional, helpful and nice staff. Very good breakfast and dinner. The only drawback is that you need to take the car for everything because of the somewhat remote location but the hotel and experience are definitely worth it!

Very scenic hotel and nice building. Good pool. WiFi works but is only in main area. breakfast was reasonable. Staff were friendly. The room was a bit dark but otherwise comfortable and perfectly fine. Not sure what wellness stuff was on offer.

This is the first negative review I’ve been compelled to write. My recent stay at Ultimo Mulino was far from a pleasant experience. The hotel recently acquired another property, Borgo Le Noci, which is located a significant distance away from the main property where all the amenities are situated. This left us stranded at a remote location without any means of transportation. No photos of this new property were listed on the site or provided beforehand, otherwise I would have booked elsewhere. This hotel is basically totally separate from Ultimo, which is the hotel we thought we were booking. They pitched it as a “new building” which I imagined meant updated/renovated. Our room was much smaller and darker than anything shown on the website. It was also not clear that our room shared a kitchenette with another room—of course this was out of the hotel’s control, but the other room left their damp towels all over the dining table and chairs making it unusable to us. It was also unclear if the other room used all the plates, cups, and napkins.. or the hotel had not provided any, because the kitchen was completely empty. To make matters worse, our room was far from satisfactory. Upon arrival, we were greeted with an incredibly dirty bathroom. The toilet had clearly not been cleaned, and there were dozens of dead flies on the windowsills. It was evident that the previous guests had used some of the toiletries, which were not replaced. This lack of cleanliness and attention to detail was utterly disappointing. We contacted the staff and requested an upgraded room at the main property, which we were willing to pay more for, but their response was disappointingly slow. It took them over a day to get back to us, only to inform us that everything was fully booked. At dinner, I got the wrong meal and there was no attempt to give a discount or a comped dessert to make up for it. This lack of responsiveness and disregard for customer satisfaction was truly disheartening. In conclusion, I would strongly advise against staying at Ultimo Mulino. The misleading information regarding the location, the uncleanliness of the room, and the lack of responsiveness from the staff all contribute to an overall negative experience. Save yourself the disappointment and seek out a better hotel that can provide a more enjoyable stay in this beautiful region of Italy.