Usuario invitado
1 de marzo de 2024
Our family just finished a four week trip covering Kentucky, the Carolinas, Tennessee, Georgia, and Florida. We stayed in a number of Home2Suites and were completely satisfied with every one except this. We phoned several times to ensure the room would be feather free (allergies). We checked in after 5pm, so there was no excuse for the room not having been fully attended. Of course, there was a feather pillow, but that only showed a lack of diligence. What was worse was the complete inattention to normal Home2Suites services. We looked for dishes; nothing, until we called the desk and were told to check the dishwasher. There were a couple of plates and bowls, and two glasses - all wet. No way of knowing if they'd been rinsed and left in the dishwasher for later washing (the appliance wasn't warm though, so we assume it hadn't been used). No utensils. None. Not a single one. Went down to the desk and was told all they had were some plastic forks because the manager had ordered more silverware but it hadn't arrived yet. There were no knives. There were no spoons. The attitude of the front desk staff when we checked in, with the exception of one younger woman, was dismissive and condescending. A poor couple checking in ahead of us had called twice to specify one room, two beds. The system had it down as two rooms, and no one at the hotel had looked at the reservation when taking their call. Yes, you guessed it - the hotel insisted on charging them for two rooms. The next morning staff were even worse, again with the exception of one young man. The new manager was again dismissive and condescending. No point in asking why breakfast had been cleared early, or if we could grab something to take in the car (it closed at nine, we were there about 8 minutes before). What we could see of the breakfast being cleared was a pretty sad affair anyway; we got something on the road. The hotel is older, which would be fine if it didn't also feel slightly filthy around the edges. The outside isn't kept up, and most of the furniture looks like it hasn't been cleaned in years. The elevators should be ADA-compliant, with a ring or buzzer each time a new floor is reached. In one elevator, the buzzer wasn't working at all. In the other, the tone was so loud and breaking up so badly that we thought it was the alarm going off at first. In looking at other Trpadvisor reviews of this hotel, I notice the GM responds to negative reviews with an apology. That doesn't help when nothing changes. If this had been our first Home2Suites, we'd never stay in another. This hotel shouldn't be part of the Hilton chain. It's a disgrace.
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